To get there, AI is a must. By harnessing the power of artificial intelligence, marketers can deliver fast, personalized service to their shoppers, taking their shopping experience to whole new level. But AI won't work on its own. Crafting marketing strategies and the right messages for every customer will still … …

“We even provide training on how to use ZenoBot and advice and guidance on how to use it to enhance the customer service experience or increase sales. “We can develop and input content for the ZenoBot Avatar or we can train organisations to do this themselves. We also provide an …

Shop Direct has signed a contract to voice security and authentication technology from Pindrop to detect fraud on phone calls. Pindrop's audio “fingerprinting” technology will be used to help the online retailer improve customer service, detect fraud and deliver a more efficient customer experience. Read More

Everything from making smarter sales and marketing decisions to optimizing the supply chain and improving the customer experience in a variety of ways. It's making interactions more relevant, more efficient, etc.,” Mira Perry, IDC Canada's leading analyst in cognitive/AI and analytics solutions, told ITWC … Read More

Virgin Megastore ME used ContentSquare, an AI-based UX analytics solution to analyze in-depth how users engaged with their ecommerce website. Contentsquare's analysis covered all aspects of the customer experience, from navigation and merchandising through to product page content scanning … Read More

LatentView Analytics offers solutions that help organizations harness the power of Artificial Intelligence (AI) and Machine Learning to transform their business processes, drive innovation and enhance customer experience. It further includes MathWorks as Company of the Month. MathWorks provides a … Read More

It can be used not just to reduce cost but to create a whole new experience for customers, as well as influencing your product strategy.” Central to the success in the company, he explains, was the idea that this technology should not be limited to a unit or a silo …

… analysis of data with NEC's AI technologies — NEC the WISE – will assist business decision makers including senior telecom engineers to achieve significant improvements for the planning and operation of transport networks. The aim of this test is to improve customer experience of its subscribers. Read More

In order to achieve personalized experiences that the consumers of today have benchmarked, means drawing large volumes of data from a wide variety of sources … From my perspective, AI is the missing piece of the digital transformation puzzle for organisations looking to make sense of their data. Read More

'Continuous Platformisation' program is Flipkart's way to integrate and implement technologies like Artificial Intelligence (AI) and Machine Learning (ML) … faster roll-out of newer features, which will in turn boost a customer's experience," said Utkarsh B, principal architect of Continuous Platformisation. Read More