Attendees will hear directly from end users about how they are shaping customer experiences through innovative best practices and lessons learned across eighteen tracks, including: CX strategy and emerging contact center trends, Analytics, Voice of the Customer, Automaton and AI, Driving employee … Read More

Some 98% percent of customers (according to a study carried out by Accenture) reported that they would likely make another purchase from a company if they had a good experience. Video chat consistently gives you +90% net promoter score (NPS) and CSAT (customer satisfaction) ratings. Text chat … Read More

Artificial Intelligence has been around for quite some time now but it is only recently that people have started realizing some major breakthroughs that it has brought along with itself. AI is surely going to … AI helps in focusing your application promotion on a consumer experience and clarifies app …

Businesses must assess which areas AI will benefit the most. Despite AI not being widely used in the insurance industry currently, the research has identified 12 AI technologies and solutions using which insurers can improve operational efficiencies and offer better customer experience. Insurers have … Read More

“Converting transactional loyalists to emotional loyalist of brands requires businesses to not only provide improved service and response at real-time, but deliver immersive experiences,” he added. “They will have to modernize their business processes, use AR/VR leveraging the power of AI, and deliver … Read More

This will improve the overall user experience and safety for customer. Using Microsoft's AI based solutions, the company is also creating facial recognition and patient authentication platforms for healthcare organizations, enabling easy biometric check-in for patients, attendants, doctors and healthcare … Read More

UBank's CMO says the launch of RoboBrain, a hyper-personalised cognitive assistant, is dramatically improving customer response times and a massive leap forward in the bank's AI journey. The digital-only banking group took its first steps into AI last year with the launch of RoboChat, a chatbot … Read More

“We will look at partnering our clients to offer a differentiated and engaged business model. That ultimately becomes part of the overall customer experience that brands need to achieve to compete in the global marketplace,” he said at the company's launch in Kuala Lumpur (KL) yesterday. The Globee … Read More

AI has already transformed HR Insights and now drives nearly every component of a HR strategy. We have seen the same transformation with Customer Experience (CX). There are many parallels between designing a delightful customer journey and delivering an engaging employee experience. Read More

AI has undoubtedly been a big theme at this year's Adobe Summit event, and while there will always be an essence of futurism around the use of AI in marketing technology and customer experience management, the majority of the solutions on show have been real, tangible, and available to use …