Bot Framework makes it easy for developers to build and connect intelligent conversational AI to their customer experiences, and deploy these in their own custom UI as well as embedded in Skype, Microsoft Teams, Cortana, Bing as well as Facebook, Slack, etc. It's pretty clear that Cheng is a source …

The purpose of this team is to instil a unifying product ethos across our end-user experiences and devices,” Nadella said. … deployment and management efforts with even tighter alignment across Microsoft 365 and partner closely with EMS teams within Cloud + Artificial Intelligence (AI) Platform. Read More

That, in turn, increases the overall customer experience, she said. Amelia also helps guide call center employees through processes to complete coverage-change requests and proof-of-insurance and reinstatement requests. “It's a good blend of human intelligence and problem-solving with technology,” … Read More

The retailer that factors this kind of capability into its merchandising will delight its customers, who seek personalization, convenience, and responsiveness. AI can also make a difference to the physical experience. By segmenting and curating their merchandise to be hyper-localized, brands can … Read More

There is nothing wrong with that and building these analytics into your business is certainly the right step forward to applying real AI in the future. Plus, given that most retailers still struggle with delivering a true omnichannel frictionless customer experience, thanks to all the disparate and often … Read More

Ola uses Machine Learning to track traffic, crack through driver habits, improve customer experience and enhance the life of each vehicle they acquired. AI plays a role an instrumental role in analyzing variations in demand and supply, traffic predictions, behavioral profile of a driver and even how it can … Read …

While the report showed that in the future, customer experience tops the ranking in terms of investment priorities, it also showed that competitive differentiation was one of the top four goals. To ensure that differentiation, artificial intelligence (AI) was a top-of-mind topic for CFOs. The research showed that … Read More

He said there has even been growing discussion in China of making AI-assisted customer identification a legal requirement for banks. … to roll out facial recognition into its ATM's Agricultural Bank of China (ABC) touted an enhanced customer experience and enhanced security as primary motivators. Read More

With an initial investment of S$10 million over three years, OCBC Bank is the first bank in Singapore to establish an AI unit to strategically develop … this AI technology will provide a more personalised experience to OCBC customers by leveraging facial recognition technology, and could be deployed at … Read …

From there, you can use marketing automation or AI to personalize experiences and offers at scale. How do marketers close the gap between automation, customer experience management, and B2B selling? What role do intelligent audience targeting technologies play? For CMOs, this means bringing … Read More