The report found that Artificial Intelligence (AI) is becoming an important driver of customer experience execution. This is particularly true in larger enterprises, where 24% of respondents say they are already pushing forward with AI investments. The survey also shows that AI adoption is increasingly … Read More

With customers promptly identified, the relevant manager can then greet them by their name, offer them their preferred drinks, and quickly review their records to offer personalized service. Details of their visit are also captured automatically. NEC says the system utilizes the company's own AI engine for … Read More

With 98% of the Indian business leaders surveyed believe that they would have completed their transition into a software-defined business in the next 5 years and see themselves using technology like AI, VR, AR to not only deliver hyper-connected customer experiences but also pre-empt customer … Read More

It was messy and lovely—the kind of conversation designers must have when creating AI-driven experiences. Eno is gender-neutral by design. Because money is so intensely personal, we didn't want to express Eno as a male or female. That Eno is overtly “a bot you can bank on” leaves the customer's … …

By Liz McMillan. Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls … Read …

BOSTON–(BUSINESS WIRE)–Bigtincan (ASX:BTH), the leader in mobile, AI-powered sales enablement automation, today announced that Yoga on the … “With the Hub, our customers are able to choose a class via a user-friendly display that gives them control over their experience from start to finish. Read More

"SAS provides marketing organizations with AI-infused campaign management capabilities so that every cross-channel touchpoint can be an engaging brand experience." SAS Customer Intelligence provides marketers with the analytical advantage to create best-in-class customer experiences that both … Read More

Hyderabad: NIIT Technologies and Arago, an artificial intelligence (AI) and autonomous automation company announced that they will deepen their … optimise the IT operations of Global In-House Centers (GICs) using AI to deliver greater agility, high quality standards and superior customer experience. Read More

A new report by Gartner predicts that by 2020 twenty-five percent of customer service and support operations will integrate virtual customer assistant or … AI in sales allows for more efficiency and effectiveness in business processes, often with up to 30 percent higher conversion rates when engaging … Read More

While the UK won't be moving to a purely virtual, exclusively online retail world anytime soon, there is a clear demand for increased integration across online and in-store – both in terms of the shopping experience and the customer data collected (or not) at each point. So finds InternetRetailing EXPO's … …