NiceBot News
A.I and Customer Experience

New report: Correlation between high-performing retailers & higher investment in consumer data

Retail brands will be adding more artificial intelligence and providing increasingly tailored customer experiences, but just adding tech isn't going to cut it, according to Consumer Experience in the Retail Renaissance, a report released Monday by Salesforce and Deloitte Digital. The report was based on … Read More

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Customer Service

The future of home healthcare will rely on integrated service models

The patient care experience has extended well beyond the four walls of the doctor's office — there are unprecedented opportunities to deliver personalised medicine, anytime, anywhere. The connected health market has seen explosive growth in recent years with no signs of slowing down, as Internet of … Read More

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Customer Service

Houston-based real estate services co. to be acquired for $1.2B

“Last year, our board initiated a review of strategic alternatives for the company, and after an extensive process, we determined that capitalizing on the Fidelity platform will best enable us to support the Stewart brand and continue providing the service our customers have come to expect,” Thomas Apel, … Read More

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Customer Service

Homebase worker ‘sacked’ over foul-mouthed tweets saying she ‘hates customers’ and ‘hope they …

Kayleigh's Dad Ray, 48, also defended his daughter's actions and revealed she was a recipient of Homebase's customer service excellence badge. He said: "There was no way to make the connection between Kayleigh and Homebase at the time she was "resigned", therefore she believes it was harsh. Read More

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Chatbots

Chatbots to video, websites are changing

What your business' new website looks like matters: You have only a handful of seconds to convince a site visitor to stay. How well the site functions may be even more important. Navigation — the ease of moving around the site — is important, but your new site's functions will …

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Snapchat

‘Phone Swap,’ The ‘Dating Game’ For The Snapchat Generation, Returns For Second Season

Phone Swap resonates with Snapchat's millennial users, who've come of age in an era of dating apps like Tinder and Bumble and reality shows like The Bachelor. Phone Swap attracted an average of about 10 million viewers an episode in its first season, and reached a peak audience of 14 …

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Snapchat

Rihanna’s right: Snapchat isn’t innocent (or immune to damage)

Rihanna just proved that once social networks went public, they put themselves on the same wobbly pedestal they themselves created. The way Snapchat was updated recently, it's fairly insulated from criticism from within its own network. But when a major influencer like Rihanna wants to take a shot at … Read …

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Snapchat

News of Note—Ooyala, Frontier, Snapchat and more

… > Maintaining its double-digit growth path, mobile now makes up 60.3% of all video plays, according to Ooyala's Global Video Index for Q4 2017, which based its findings on anonymized online video metrics of the bulk of Ooyala's 500-plus customers around the world. That's up from a previous high …

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Kik

CTech’s Monday Roundup of Israeli Tech News

In 2017, Orbs helped Kik with an initial coin offering, which netted Kik $98 million. Read more. Technology allows us to unleash deep-seated needs and desires, says Google executive. As innovation unlocks new technologies, people still feel the need to connect it to their everyday lives, Abigail Posner, … Read More

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Telegram

Edgecombe deputy laid to rest

Officers carry Deputy Sheriff David Lee'Sean Manning Sunday afternoon at Edgecombe Community College in Tarboro. 031918manningRMT01. 031918manningRMT03. More Stories. Home sales dip boosts some small businesses · Dior men's designer Kris Van Assche departs after 11 years. Read More

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