Monday was a wild roller coaster ride for Facebook, whose shares plunged 7 percent in its worst one-day decline since 2014. Officials in the EU and the U.S. sought answers, while Britain's information commissioner said she will seek a warrant to access Cambridge Analytica's servers because the … Read More

Facebook has scheduled an open meeting to all employees Tuesday to let them ask questions about the unfolding Cambridge Analytica data privacy scandal, according to an internal calendar invitation reviewed by The Verge. The meeting, which is scheduled for 10AM PT, will be led by Paul Grewal, … Read More

We restrict access to user information to those individuals who reasonably need access to perform their job functions, such as our third party email service, customer service personnel and technical staff. However, please note that no method of transmitting or storing data is completely secure and we … Read More

Well it's going to be able to get peoples personal data from a social network. Maybe this happened, maybe it didn't. The question might be though, is that actually happening or is this leveraging a little bit of what's happening in order to create a political story that has political …

But boys who spent lengthy periods using social media did not suffer, researchers at the University of Essex and University College London say. While lads do become unhappier in their teens, experts believe this is probably due to computer games. Half of girls and a third of boys are online …

The above figures were generated using a simple method to compare social media performance, focusing on engagement over a specific time rather than just measuring success in follower numbers. We believe engagement – someone taking an action because of your activity – is the true measure of … Read More

No one calls a customer service line because they're happy — but for call center workers, maintaining an upbeat attitude is a crucial part of the job. Whenever I call my bank or health insurance provider with a problem, the person on the other end of the line is invariably …

“Retail is being pushed to deliver even better customer service, and we are a part of that,” Handy CEO Oisin Hanrahan said in a statement. “We know people think about these services at the point of sale.” It seems that folks are already ready for Handy's services, as the company …

"redPanda Software's customer service strategy is to unlock human capital potential through training initiatives, such as enhanced management training for junior managers. The company's employees can also enroll in courses of their choice, with redPanda Software paying for the learning materials … Read More

While Snap has struggled with its own questionable content in recent days, it was not related to politics. Last week, the company was forced to pull an ad from its Snapchat app which asked users whether they'd rather "slap Rihanna or punch Chris Brown." That was in reference to when …