Stock market meltdown has to do with a lot more than just Facebook
Facebook was just one factor behind an ugly sell-off in stocks that took the Dow down 1.4 percent Monday. The tech sector, which led the bounce back from February's lows, was leading on the downside Monday, with the Nasdaq down more than 1.8 percent. The market was also focused on …
40% of Singapore customers cancel bank services due to poor CX
However, awareness of the availability of non-traditional channels seems much lower than the adoption of such platforms for consumer communication. The study found only less than 25% of customers surveyed being aware of their banks' social media, chat, or messaging apps for services offering. Read More
Social media use at age 10 could reduce wellbeing of adolescent girls
Social media use may have different effects on wellbeing in adolescent boys and girls, according to research published in the open access journal BMC Public Health. Researchers at the University of Essex and UCL found an association between increased time spent on social media in early … Read More
Social media affects health and well-being of teen girls more than boys
The authors found that adolescent girls used social media more than boys and social media interaction increased with age for both boys and girls. At age 13, about a half of girls were interacting on social media for more than 1 hour per day, compared to just one third of …
Mental health risks to girls who spend more than an hour a day on social media – new study
For tweens and early teens, the rise in time spent on Snapchat, WhatsApp, Instagram and other social media is really quite dramatic. Culture minister Matt Hancock recently suggested the government could impose limits on the amount of time children spend on social media. In February, the House of … Read More
Banca Transilvania Partners with Personetics to Deliver AI-powered Banking to Consumers and …
Banca Transilvania, the second largest bank in Romania, is partnering with Personetics, the leading provider of Cognitive Banking applications, to make AI-powered financial guidance an integrated part of the bank's digital customer experience. The Cognitive Banking application provided by … Read More
Micromax invests in AI-based start-up ‘One Labs’, will pre-install app on its devices
With the partnership, it is quite evident that Micromax wants to experiment with new services to enhance the customer experience. This is not the first time that the company is joining hands in a bid to improve customer experience; Micromax has partnered with startups like Ixigo, Healthifyme, Gaana.com … Read More
BNP Paribas leads $30 million round in AI firm Digital Reasoning
"It's a transformation based on reinventing our clients experience, advancing the use of data and analytics and improving our operating efficiency,” notes Olivier Osty, head of global markets BNP Paribas. “The partnership amplifies BNP Paribas' commitment to innovative technology and harnessing it to … Read More
40% of Singapore customers cancel bank services due to poor CX
Ever thought of switching banks due to a poor customer experience (CX)? Well, you are not alone. This is based on findings from a recent study by Genesys, and Frost & Sullivan, which found 40% of Singapore banking customers stopping or cancelling their services with a bank due to poor …
2017, An Exceptional Year
… to its customers' needs. In 2017, new branches were opened, most notably in Germany, Belgium, Spain and France. In total, nearly 400 partner points of sale now offer LOXAM equipment for hire to tradesmen and seasoned DIY enthusiasts. LOXAM voted Customer Service of the Year 2018 in France. Read …