As Facebook grapples with a backlash over its role in spreading disinformation, an internal dispute over how to handle the threat and the public outcry is resulting in the departure of a senior executive. The impending exit of that executive — Alex Stamos, Facebook's chief information security officer … Read More

Facebook is being hammered for allowing the data firm Cambridge Analytica to acquire 50 million user profiles in the U.S., which it may or may not have used 1 to help the Trump campaign. But the outrage misses the target: There's nothing Cambridge Analytica could have done that Facebook itself … …

Younger shoppers are changing their spending patterns and retailers must take note. One in five 25-34 year olds would be happy spending more than £250 on their smartphone, while a tenth of 18-24 year olds now view their smartphone as their preferred device for buying a car. As younger shoppers' … …

However, 61 percent also felt that social media helps parents keep track of teens. The survey found that 55 percent of parents read their teens texts or social media pages to learn more information if their teen was invited to a boy-girl party at the home of an unfamiliar family. …

As the Facebook and Cambridge Analytica saga unfolds, how did social media become such a threat to democracy? John Kennedy investigates. “Asleep or awake, working or eating, indoors or out of doors, in the bath or in bed — no escape, Big Brother is watching you,” George Orwell wrote … Read …

He recently told an audience at Stanford Graduate School of Business that people needed to take a “hard break” from social media. His criticisms were not only aimed at Facebook. He included the wider online ecosystem and said, “The short-term, dopamine-driven feedback loops we've created are … Read More

Chatbots are driven by AI Artificial Intelligence that perform an action programmatically. Excessive amount of budget … Through AI driven chatbots, customer support has now turned into an automated process. Companies who use … Hence resulting in a bad user experience for businesses. Chatbots are … Read More

The emerging tech surrounding speech-enabled communications are going to be critical in personalizing the experience for the user to the platform they're operating as well as working with voice-activated platforms to make sure digital advertising can be personalized for the consumer. AI will play a … Read More

John White of Kantar TNS spoke on day one about the increasingly complex idea of 'customer experience', and how crucial it is for brands to get right. … So while organisations might want to invest in AI and bots, the relationship managers, greeters and customer-facing human capital is what people …

With customer case management becoming more important than ever, competition in this category is increasingly tight. A recent Harvard Business Review study showed that when companies respond to consumers' reviews online, even if they're negative, their reputation improves. When HBR analyzed … Read More