AI for CSPs: It starts with a strategy (Reader Forum)
All can benefit from AI enablement. Most service providers are implementing new omnichannel and self-service capabilities to improve the customer experience. As they undertake digital transformation efforts, the way they manage, sell and support their core services is becoming increasingly automated … Read More
Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service
“Customers expect instant, personalized, in-channel support, and brands must be able to deliver it at scale. Helpshift's chatbots and AI have been thoughtfully developed for carefully-tailored use cases that will meet those needs by simultaneously improving the customer experience and boosting … Read More
Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service
SAN FRANCISCO–(Business Wire)–Helpshift, the company revolutionizing the customer service industry, today announced the release of SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more … Read More
Machinery company opens new Californian customer service facility
Western Regional General Manager Don Lawrence shares, “Durand-Wayland has made a commitment to the California produce industry to provide state-of-the-art sorting equipment backed by industry leading customer service. Our service team includes local service technicians with years of … Read More
Hotel Boss managers allegedly have a history of rude customer service
The managers and staff of a hotel at 500 Jalan Sultan apparently have a history of poor customer service, according to social media reviews of the establishment. … Several netizens have rated the hotel poorly on social media and have singled out the staff at the hotel for having poor …
What is Artificial Intelligence (AI)?
Since it is not possible to deal with every customer by a service representative, many companies are using chatbots for the same task. Chatbots can interact with a customer based on a pre-defined algorithm constructed on machine-learning standards. This way chatbots, apart from basic interaction, can … Read More
AlgoSec Launches AlgoBot, the Industry’s First AI Chatbot for Security Policy Management
RIDGEFIELD PARK, N.J., March 20, 2018 (GLOBE NEWSWIRE) — AlgoSec, the leading provider of business-driven security policy management solutions, today announced the launch of AlgoBot, the first intelligent chatbot for network security tasks. A key new feature in AlgoSec's Security Policy … Read More
AI Comes to Tokyo Station as World’s First AI Chatbot Offers Multi-Language Guidance to Tourists
TOKYO, JAPAN / ACCESSWIRE / March 20, 2018 / Bespoke Inc. and Tokyo Station City by East Japan Railway Company (TYO: 9020), today announce the latest expansion for its fast-growing Artificial Intelligence (AI) service, Bebot. The AI chatbot is set to launch in Tokyo Station, the prime intercity train … Read …
Snapchat UK ad revenue to overtake Twitter in 2019 – eMarketer
Snapchat's UK ad revenue is forecast to overtake Twitter's UK revenue in 2019, reports The Guardian. According to eMarketer, Snapchat's UK ad revenue is forecast to grow from GBP 21.9 million in 2016 to GBP 181.7 million in 2019. Twitter's UK revenue is expected to reach around GBP 171 million …
Snapchat or Snapfail?
So, Kylie Jenner has stopped playing hide-and-seek with her nieces and nephews after officially revealing the birth of her baby girl, Stormi. What's more is, in just a few weeks, the reality-TV-star-turned-entrepreneur/model/social media personality has proven the power of her reign by causing a … Read More