If your brand is not up to speed with meeting consumer requirements, such as a mobile-friendly website or app that enhances the user experience, you could be losing customers as a result. For those … Artificial intelligence (AI) and understanding customer preferences and habits will also be important. Read More

Avis received the highest marks in the car rental category by ranking first across all four behavioral engagement drivers, including empathetic customer service; comprehensible pricing, discounts and options; digital convenience, expertise and reputation; and offering a wide range of connected, reliable … Read More

"Was not given a call back number by Detroit person, and the customer service would not give me their direct line. Tried calling Delta Cargo customer service, only to be yelled at by the rep and hung up on. No idea where my dog is, or what conditions he'll be …

Presented annually by the ABA, the Stevie Awards are widely considered among the nation's top honors for sales and customer service. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Paychex's bronze medal came … Read More

Citi has launched its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out around the world. The bot uses natural language processing to communicate with customers in an intuitive way, addressing their everyday questions about things like real-time account and … Read More

“The advent of new communications channels such as digital assistants, chatbots and IM present unlimited opportunities for retailers to have new touchpoints with their customers. Offering personal, authentic and thoughtful experiences across these channels only has positive outcomes for loyalty and … Read More

The Kardashian/Jenner sisters may all have their own individual styles and personalities, but they are still related, and as such, tend to look alike on occasion. Such was the case with a recent selfie posted by Khloé Kardashian, with the mom-to-be using Instagram to share an image of herself wearing …

The popularity of various social media platforms these days is a heaven-sent trend for all advertisers; their brand can potentially reach millions of users at lightning fast speed with just a single post. On the negative side, these platforms will also ensure that any social media faux pas get circulated …

Facebook and Google will receive a combined 56.8% of U.S. digital ad investment in 2018, a decrease from 58.5% last year, as Amazon and Snapchat experience growth. The leaders' share of new digital ad revenue is also declining and is expected to reach 48% this year, down from 73% in …

The National Weather Service says crews are assessing storm damage across Alabama following a night of violent weather. The weather service office in Birmingham tweets that two teams were out Tuesday morning surveying damage in eastern Alabama including Jacksonville. Homes, businesses and … Read More