The probes follow a weekend of turmoil for Facebook after reports that Cambridge Analytica gained access to the data of more than 50 million users. Shares of Facebook fell nearly 5 percent Tuesday, after falling as much as 8 percent on Monday. UK officials are also investigating the alleged … Read …

A UK Parliamentary committee has asked Mark Zuckerberg to appear and provide testimony on how Facebook acquires, stores, and protects users' data. Damian Collins, chair of the Digital, Culture, Media and Sport Committee, writes in a letter to Zuckerberg that Facebook officials have “consistently … Read More

Facebook agreed to the settlement, known as a consent decree, in 2011, after allegedly deceiving users over how much personal information they were sharing. The FTC argued that Facebook had misled users by not explaining, among other problems, how much data third-party apps received. As part … Read More

“While we set out to build tools to help populations where social and emotional cognition challenges are signature deficits, we soon realized that all of … if you are in sales or customer service — or you are just dealing with bosses, co-workers, and subordinates in any workplace — improving …

The managers and staff of a hotel at 500 Jalan Sultan apparently have a history of poor customer service, according to social media reviews of the establishment. … Several netizens have rated the hotel poorly on social media and have singled out the staff at the hotel for having poor …

The research, based on a survey of 9,859 UK adolescents aged 10 to 15 years old, showed that children spend longer on social media they older they get. And while well-being fell throughout adolescence for boys, the drop was much larger for girls – happiness scores plunged nearly three points …

Earlier this week we found out that Prince William had a secret name at University, with the future King's friends referring to him as Steve to allow him to fly under the radar and to ensure no gossip got out when his pals talked about him in public. It seemed …

It's no secret that social media isn't great for mental health—studies have shown it again and again, and some of the developers of social media have sounded warnings about the addictiveness of certain features. Now, to add to the growing body of evidence on how it affects mental health, a …

Clarabridge's updates to its CX Analytics offerings also arm companies with the latest AI powered technology to uncover insights that enhance customer experience and drive brand loyalty. These include Clarabridge's NLP technology and machine learning techniques which allow companies to identify … Read More

Banca Transilvania, the second largest bank in Romania, has announced a partnership with Personetics, the leading provider of Cognitive Banking applications, to make AI-powered financial guidance an integrated part of the bank's digital customer experience. Other banks in Romania that have … Read More