5 Ways Marketers Can Improve Engagement in Social Media
It should be abundantly clear by now that unless they offer great content, organizations are not going to be able to engage with clients through social media. Recently, we saw that content engagement across social media had dropped by 50 percent in the past three years according to recent research … …
Tye Sheridan says ‘Ready Player One’ is a metaphor for social media
Tye Sheridan, the star of Steven Spielberg's new sci-fi Ready Player One, has said that the film is a “huge metaphor for social media” and reflects on issues surrounding the digital age. Check out NME's video interview above. The film is based on Ernest Cline's 2011 novel and is set …
Farmstead Raises $2M, Releases FreshAI for Retail Food Management
It can get away with carrying such a small inventory because its AI platform predicts the items customers will want and orders just the right amount. To do this … If Farmstead can deliver on that experience as it scales out, the busy weeks won't be ending anytime soon for …
Clarabridge Announces Platform Updates for Deriving Deeper Customer Insights with Less Effort …
Engaging with customers is imperative but digging into the root-cause of feedback is also essential for companies looking to provide world-class customer experience. Clarabridge's updates to its CX Analytics offerings arm companies with the latest AI powered technology to uncover actionable insights … Read More
Stefanini Invests in AI and Reinforces Sophie’s Capabilities
Easily extensible, integration is part of Sophie's DNA. “Our AI platform was also designed to connect legacy systems, ITSM tools, CRM, ERP and more, offering an end-to-end, single-screen experience that will amaze the end user. The ability to load data more quickly into the AI platform is one aspect that … …
8 Tips for Blending Physical and Digital Customer Experiences
“…the testing can't end there; the experience must extend all the way into the physical delivery. Knowing who is delivering your pizza via the app, having a consistent brand experience with their customer service, and ultimately having your order delivered on time and cooked to perfection is all part of …
Moody’s Analytics wins Gold Stevie® Award for Innovation in Customer Service
NEW YORK–(BUSINESS WIRE)–Moody's Analytics has won Gold at the 2018 Stevie Awards for Sales & Customer Service. The Moody's Analytics Customer Service team earned the Gold Stevie in the Innovation in Customer Service: Financial Services category. This marks the third year in a row the … Read More
Suburban Propane Partners, LP Celebrating 90 Years of Leadership, Innovation and Dedicated …
Since the concept of using propane as a portable heating source was born in 1928 by its visionary founder in a small New Jersey town, Suburban Propane and its predecessor companies have been committed to delivering outstanding customer service to the communities served. In 1945, under the … Read More
Cleo, the chatbot that wants to replace your banking apps, has stealthily entered the US
With little fuss or fanfare, Cleo, the London-based startup that offers an AI-powered chatbot as a replacement for your banking apps, has begun quietly offering its service to U.S. customers. Just 21 days in, I understand the U.K. fintech is already signing up 1,000 users across the pond per day. …
Progress Teaches Chatbots To ‘Talk’
Self-styled 'cognitive-first applications' company Progress is now attempting to put new layers of AI into the chatbot experience. The company's eponymously named Progress NativeChat product is an AI-driven platform for creating and deploying chatbots. The software uses a branded tool known as … Read More