BPW survey results: Ammonia is a ‘high concern’ for customers, but there’s ‘low willingness’ to pay …
The utility has performed customer satisfaction surveys since 2010, and this most recent one of residential and commercial customers focused on overall attitudes about the utility's communication, employees, services and customer service. GreatBlue Research Inc. conducted the survey over the phone … Read More
Amid the H-1B trauma, a bill proposes bringing Indian call-centre jobs back to the US
“Most Americans want to support American jobs by buying American whenever they can and that includes the customer service they get from call centres,” a press release posted his website quoted Brown as saying. The bill was first introduced in 2011 by Timothy Bishop, a Congress representative from … Read More
Customers experienced 173 million cases of bad customer service last year – yet just 1 in 3 were …
In the UK, consumers experienced 173 million problems with products and services last year, but less than one in three of these were reported to the companies at fault, new figures reveal. According to Ombudsman Services' fifth Consumer Action Monitor, shoppers ignored 78 million issues with … Read More
Kia is seeing 3 times more conversions through its chatbot than its website
At last count, Kia had more than 800 websites where a customer can ask about buying a car. In November, to try and simplify the process, Kia launched Kian, a Facebook Messenger and chatbot, in order to have a direct source for all the information that users might search for. …
Social media stocks tumble as Wall Street fears regulation
The Snapchat app logo is seen on a smartphone in this picture illustration taken September 15, 2017. REUTERS/Dado Ruvic/Illustration. New European Union privacy rules that go into effect in May will require letting European users opt out of highly targeted online ads, or face fines of up to 4.0 percent … …
Google launched a new AR app that lets you draw white lines in the air
The results look like Snapchat filters and Instagram stories, but just floating in the air. And if you're clever with it and draw hoops in the air that you can skateboard through, the lines sometimes look real. The app is based on the company's previous app, Tilt Brush, which lets …
Snapchat post prompts ‘shelter in place’ order at 4 Paso Robles schools
Police learned of the report from a student, who told investigators he received a Snapchat message showing another student holding a handgun. Based on the nature of the report, police recommended that students and staff shelter in place at Paso Robles, Liberty and Independence high schools and … Read More
Popular chicken restaurant Raising Cane’s opens newest location in Lakewood
Raising Cane's is officially open now at 4634 Candlewood Street, Lakewood, CA 90712. They are serving up chicken fingers, cole slaw, sandwiches, crinkle cut fries and texas toast. Lakewood March 20, 2018. Photo by Brittany Murray, Press Telegram/SCNG. 0 Comments. By Melissa Evans … Read More
Messaging app Telegram must give encryption keys to Russia
But messaging app Telegram, which prides itself on providing secure communication between smartphone users, has kept the conversations of its over 9.5 million Russian users completely private. However, the company just lost an appeal in the Russian Supreme Court which means it now must turn … Read More
Thais spend one-tenth of the day with YouTube
Thai people spend an average of 2.4 hours watching YouTube each day, reflecting opportunities for brands and advertisers, says YouTube Thailand. YouTube Thailand, an affiliate company of the world's top video streaming platform, reports that 46 million Thais watch YouTube. People in urban areas … Read More