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Facebook

Facebook summoned for questioning over Cambridge Analytica leaks

A US privacy watchdog is investigating Facebook over a potential breach of user confidentiality. The Federal Trade Commission (FTC), an independent government body charged with insuring companies abide by their own privacy policies, is looking at whether the social media giant violated a 2011 … Read More

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Facebook

Facebook is being sued by its shareholders over lax data security

To say Facebook is having a rough few days is becoming a bigger and bigger understatement. After revelations this weekend that a Trump campaign data analytics firm had accessed the Facebook data of some 50 million unwitting users, Facebook's stock took a dive on Monday, dropping 5.2% to … Read More

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Facebook

Commonwealth Games are just the ticket for Facebook

Facebook may be up to its armpits in alligators, but that hasn't stopped Australia's Gold Coast Council from chumming up with the ad-farm to offer free Wi-Fi to visitors at the upcoming Commonwealth Games. The council, which has laid AU$5 million worth of its own broadband fibre backbone, … Read More

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Social Customer Service

Reaping the rewards of customer engagement

Factors such as solid business performance, comprehensive customer service, development of local talent and the fulfilment of a corporate social responsibility strategy have made Fubon Life not just a business, but an active participant in the societies in which it works. These efforts mean Fubon Life … Read More

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Social Customer Service

Hong Kong brokers bypass AI chatbots in favour of social media apps

Banks such as HSBC and Standard Chartered Bank are leveraging AI-powered chatbot platforms to answer enquiries by customers, trhjoining a growing global trend which is seen as offering improved customer service and lower business costs. Many small and medium-sized brokerages, which make … Read More

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Social Media

Police chiefs slam social media bill

Cynthia Stone Creem of Newton, would block employers and educational institutions from requesting or forcing a student or employee to give access to their social media accounts. The bill passed in a 36-0 vote in the Senate on March 15. The MCOPA said the bill handcuffs local chiefs and makes …

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Social Media

Social media giants, telcos, to speak at public hearings on digital online falsehoods

SINGAPORE: Social media and Internet giants Facebook, Twitter and Google are slated to give oral evidence when public hearings by the Select Committee on Deliberate Online Falsehoods resume on Thursday (Mar 22). Facebook will be represented by its vice-president of public policy for … Read More

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Social Media

How social media is disrupting the art world

Creating art, once regarded as an economically challenging profession, is now a sustainable career choice thanks to social media, according to Malaysian artist Red Hong Yi. Budding and professional artists can now represent, market and brand themselves on Facebook, Instagram and Alphabet's … Read More

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A.I and Customer Experience

How the fourth industrial revolution’s impact in Scotland will be ‘more profound than electricity or fire’

But he warns: “A disconnect between workers' embrace of Artificial Intelligence and their employer's efforts to prepare them puts potential growth at risk. “The full promise of AI depends on humans and machines working together in innovative ways to enhance customer experience and create entirely … Read More

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A.I and Customer Experience

Boxx.ai Eyes Rapid Expansion via Magento Plugin

Founded by a team of renowned data scientists and tech geeks with multiple patents and decades of experience in this area, Boxx.ai uses AI powered algorithms to identify and deliver the most accurate, relevant and personalised product recommendations for each customer across every touch point. Read More

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