Twitter failing women, says Amnesty
Many women cannot express themselves freely on Twitter without fear of violence or abuse, Amnesty International says, even though the #MeToo campaign has helped women to speak out. Abuses ranged from 'doxing' – releasing personal documents such as a person's address or children's names – to … Read More
Facebook is tainted – can we build a better one?
Is it time to move on? Can there be another Facebook, one that's safer, less intrusive, and less exploitative? It's worth remembering just what we're hoping to leave behind: a network of more than two billion users around the world, most of whom are familiar and comfortable with how the …
Rapper Big Sean on Sneaker Culture, Social Media and Mental Health
As crazy as that may sound, there are a lot of things people don't know about me because I don't share it on social media. Maybe I'll get more comfortable with doing that, but I do appreciate being able to reach people instantly, like, “Bam here it is” to show …
Sinn Féin has had a very bumpy few years on social media – how will it weather this latest storm?
SINN FÉIN HAS been engulfed in controversy once again over the use of social media by one of its elected representatives. Senator Máire Devine has been suspended from the party after she retweeted a post on Twitter from a parody account which called Brian Stack, a senior prison officer shot …
Kevin Durant on His Social Media Hiatus: ‘I Felt So Free’
LAGUNA NIGUEL, Calif.—When an NBA superstar gets injured it makes sports media headlines, with fans devouring intimate details about which ligament was torn or which toe bone was broken. What's less known is the mental toll on an elite athlete from playing at the highest level and enduring the … Read …
Why Using AI Is Not The (Sole) Answer To Digital Transformation
Rather than spending hours every week manually entering data, AI can do all the knowledge work and 'heavy lifting' so that sales teams can focus on relationship-building and customer experience. At the same time, through AI, workers can immediately know customers' needs and wants across multiple … Read More
MoneyLIVE: banks and fintechs set to dazzle the customer in a tech-driven world
As the customer experience focuses more on context, and not the content, these financial institutions, sometimes together with fintechs, can put a new layer of innovative customer experiences and technology over the old core, creating something new. And, with the help of artificial intelligence and … Read More
Auditor to Focus on Water Department’s Customer Service
NBC 7's Consumer Bob and the NBC 7 Responds team take a look at how the city is doing from a customer service perspective as it tries to win back trust of customers overcharged on their water bills. (Published 37 minutes ago) NBC 7's Consumer Bob and the NBC 7 …
Online sales a bright spot among unsatisfying first half for Myer
"My ongoing engagement with customers, team members, supplier partners, and external stakeholders has reinforced my view that Myer must regain its historic reputation for great value and customer service," Hounsell said. "The work on value is progressing well and with the right training, together with … Read More
Reaping the rewards of customer engagement
Factors such as solid business performance, comprehensive customer service, development of local talent and the fulfilment of a corporate social responsibility strategy have made Fubon Life not just a business, but an active participant in the societies in which it works. These efforts mean Fubon Life … Read More