“Tried calling Delta Cargo customer service, only to be yelled at by the rep and hung up on. No idea where my dog is, or what conditions he'll be placed under for the next 24 or more hours. Don't know when he will come into Boise tomorrow. No idea who …

The boss of a tech start-up which develops AI customer service chatbots for major brands says he hopes to build a £100 million company within five years. Paul Shepherd is the founder and CEO of We Build Bots, which has developed an AI-powered platform designed to improve productivity and … Read …

CHATBOTS: The city of Bloomington is developing a computer program that may soon make some of the frustrations that come with navigating city government a thing of the past. Read more with your HTO subscription. COYLE: H-T All-Area Player of the Year Chance Coyle was born to play the game … …

AI is already in use in our public services through the growing use of chatbots; use of predictive algorithms for forecasting hospital admissions or the likelihood of criminals re-offending, for example; and AI-based traffic light management systems which speed emergency crews through congested city … Read More

Two of the biggest social media platforms are catching the worst media coverage in recent memory. A week after Snapchat caught a huge L for approving a disturbing pro-domestic violence aimed at Rihanna, now Facebook is facing a viral campaign encouraging people to delete their accounts. Read More

In one clip, posted on Michael Jackson's daughter's Snapchat, the pair can be seen playing with filters, before the camera pans to a laptop screen with the Cate Blanchett movie, Carol, playing in the background. The duo were rumoured to have started dating in November, after they were spotted holding … …

Cowboys fans' expectations were high after last year's 13-3 regular-season effort. But Dak Prescott's rising star seemed to fade and Ezekiel Elliott's six-game suspension limited his playing time, keeping the Cowboys from getting to the postseason. Mark Hoffermhoffer@star-telegram.com … Read More

Cecile Frot-Coutaz is stepping down as CEO of FremantleMedia to head up YouTube's operations for Europe, Middle East and Africa. The surprise announcement Wednesday that she would leave production and distribution giant FremantleMedia after more than two decades marks the latest departure … Read More

YouTube might bring one of its mobile apps' most useful multitasking features to the desktop version. The platform has started testing picture-in-picture playback on desktop, a feature that continues playing your video inside a small floating panel when you navigate to other parts of the site. So long as … Read …

YouTube just announced an exciting new feature that will allow video creators to start a live stream from their webcam without downloading encoding software, which is quite a hassle. Now YouTubers will be able to just click on 'Go Live' button on the YouTube header to start their stream. The …