Facebook scandal: I am being used as scapegoat – academic who mined data
Last week Facebook announced it was suspending Cambridge Analytica and Kogan from the platform, pending further investigation over misuse of data. Facebook insists Kogan violated its platform policy by transferring data his app collected to Cambridge Analytica. It also said he had specifically … Read More
Facebook Crisis Reignites Washington’s Scrutiny of Social Networks
The uproar over Cambridge Analytica, which has put Facebook under scrutiny by the main U.S. privacy regulator and state attorneys general, has sparked new, bipartisan demands from lawmakers in both chambers of Congress. They want Facebook co-founder and Chief Executive Officer Mark … Read More
Facebook affair: the legal questions
Facebook is facing investigations on multiple fronts after revelations that data on 50m users were improperly harvested by an analytics firm used by Donald Trump's campaign. The most serious of these inquiries may be one by the US Federal Trade Commission, which settled a similar privacy complaint … Read More
Sports fans eating out of mayo jar grosses out social media
A woman has created quite a stir on social media for eating what appears to be a spoonful of mayonnaise at a basketball game. In a video that has gone viral on Twitter, a spectator at the Detroit Pistons versus Sacramento Kings game Monday night was spotted on the jumbotron …
Social media safety tips
… media presentation. Tracy High student Ishan Gill takes questions from the audience at a social media presentation March 15 at Freiler School. … Families at Freiler School learned ways to stay safe on social media during a presentation by a team of high school students on Thursday. More than …
Those viral social media posts about human trafficking in Thornton and Westminster…they’re fake
The posts are convincing to unsuspecting social media users. They have been shared thousands of times causing people to worry about public safety. While Colorado does experience instances of human trafficking, Thornton and Westminster Police want to assure the public there is no heightened … Read More
Helpshift Announces Release of SensAI for Customer Service
SensAI leverages artificial intelligence to automate appropriate facets of the customer service experience, thus making enabling brands to provide personable and highly customized messaging-based support to their customers at scale. It features three key components, namely, The Bots You Need, Out … Read More
Midea Officially Launches Its Smart New Retail AI Platform Promising an All-New AI-Enhanced …
The Smart New Retail by Midea is an AI-enabled platform which boasts an unprecedented and enhanced experience for consumers. The system's virtual AI sales guide has fully integrated a variety of cutting edge AI developments and also offers a smart virtual product experience and smart payment … Read More
Conversational Customer Care Reduces 80% of Repeat Callers
A leading insurance provider was able to decrease their number of repeat callers by 80% and improve CSAT 20% by providing this new conversational voice experience to its members from Convergys. This implementation proves that giving callers the ability to speak in their own words is not only faster, … Read …
Itron to Modernize Electric and Water Systems in Northern California with OpenWay
The utilities will deploy the OpenWay Riva solution to enhance electric system monitoring, offer new rate options and services to customers, and support water conservation goals. Specifically, the new meters will allow for improved customer service and response to power outages and water leaks, … Read More