B2B Chatbots: Bots that Personalize the Process of Doing Business
In order to be more responsive to their customers, enterprises are investing in the development of chatbots, apps that can conversationally interact with users, providing answers to their questions. Gartner says that by 2021 that half of enterprises will spend more on bot and chatbot development than on … Read More
Put Knowledge at the Heart of Your CX; Or, Consumers Shall Move to Rivals
Providing more detailed, personalized answers to consumer questions on their channel of choice are now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91% of consumers surveyed by Eptica say not answering their questions satisfactorily annoys … Read More
7 Tell-Tale Signs That Snapchat is Going Downhill… and FAST!
When Snapchat first came out back in 2012, we were all stoked that there was now a way to exchange quick photos with our friends, instead of only communicating using traditional texts. However, now that it's been six years since the app's debut, there's a LOT more competition between social …
10 Things to Know for Wednesday
The head of the Trump-affiliated data-mining firm Cambridge Analytica is suspended, while government authorities bear down on both the firm and Facebook over allegations the firm stole data from 50 million Facebook users to manipulate elections. 2. WHY FELLOW REPUBLICANS ARE CHIDING … Read More
Telegram Ordered to Share Encryption Keys with FSB; Could Get Blocked in Russia
Telegram is preferred by users for the privacy features it offers, but the Russian Supreme Court's latest ruling aims to snatch away the app's core promise. Telegram has lost a case in the country's apex court against the FSB (Federal Security Service), which had demanded that Telegram share the … Read …
Telegram Given 15 Days to Share Encryption Keys With Russia
In June last year, the Russian government threatened to ban the Telegram messaging service if it didn't hand over information about its users. The reason for the demand was a response to news that a suicide bomber in St. Petersburg had used Telegram to plan the attack. Telegram founder Pavel … …
How YouTube Has Changed Our Concept of Celebrity
In Gamson's take, this new realm of celebrity hasn't democratized entertainment so much as it's confirmed the established hierarchy. He concludes: “The crowd of ordinaries—D-listers, wannabes, microcelebrities, YouTube and reality stars—often take their place as evidence that merited celebrity is rare, … Read More
YouTube Increasing Ads Between Music Videos So More Users Pay for Upcoming Streaming Service
YouTube will soon place more advertisements in between music videos for some users, in an attempt to "smoke out" anyone who treats YouTube like a free music video playlist service and convince them to pay for its upcoming subscription music service (via Bloomberg). YouTube's unnamed service is … Read More
YouTube Reveals Significant New Features For PCs And Smartphones
YouTube has just made it a whole lot easier to start a live stream, be it from your desktop or your mobile device. Writing yesterday on the YouTube Creator Blog, the Google-owned video streaming giant has announced a new, simplified, two-click method for desktop users which will immediately prepare … Read …
The 50 Best Places to Work, According to LinkedIn
LinkedIn just released its third annual list of the top companies to work for, and Amazon hit No. 1 for the 2018 ranking, toppling former leader Alphabet (Google's holding company). The employment-related site sorted through data from its 546 million users around the world to come up with the selections. …