GiffGaff unsure on AI benefit to customer service
“We don't have call centres; we incentivise members to help other members out in our forum” and via social media, Faura explained. The approach underpinned GiffGaff's approach from day one, and today the MVNO is reaping the benefit both in terms of matching growing expectations regarding … Read More
6 Ways Social Media Can Enhance Your Adventure Travel
“Everyone wants to plan ahead and book something they read about on social media. Whatever happened to the excitement of just buying a plane ticket to a place without any reservations and then seeing where travel takes you?” asks Erik Trinidad, host and creator of travel web series Plausibly … Read …
Twitter (TWTR) Falls on Social Media Crisis, Israel Warning
The current debacle in the social media market is attributed to criticism of Facebook's (FB – Free Report) data security issues. The social media giant has been charged of letting U.K.-based political consulting firm, Cambridge Analytica, appointed for Donald Trump's presidential campaign, access data of … Read More
How to protect your privacy when using social media
The details of how Cambridge Analytica hoovered up personal data on tens of millions of Facebook users four years ago will force many people to consider their privacy settings and social media activity anew. In an opinion issued on Tuesday, European Data Protection Supervisor Giovanni Buttarelli … Read More
Cars.com Launches Social Targeting Product, Integrates AI Chat Solution at NADA 2018
“AI is the next frontier in automotive,” said Vetter. “Cars.com intends to lead the industry by applying AI to create a smarter car shopping and selling experience for consumers and dealers. Conversations is the first AI chatbot that integrates seamlessly into a third-party site and a dealer website so that … …
W Capital Partners backed Vision Critical acquires assets of Aida Software
Vision Critical Communications Inc. has acquired certain assets of Aida Software Corp. for undisclosed amount. Vancouver based Aida Software is specialized in applying artificial intelligence to customer experience and customer support applications. The acquisition is expected to accelerate the … Read More
Business Professionals Have a New AI-Powered Assistant — LikeSo PRO, for When Success …
Mar. 21, 2018 / PRZen / NEW YORK — Artificial intelligence and voice analysis are transforming sales, consulting, customer experience and business communication. Today, Say it Media, Inc. (SayIt), announced the availability of LikeSo PRO, an intelligent communication app and management portal … Read More
Brennan Enterprises Earns 2018 Best of Houzz Award for Service
The Best of Houzz Awards serve as the Houzz community's people's choice awards, and can be won in two categories: Design or Customer Service. Nominated through each 5-star review given to a business by a client, the Customer Service Awards are awarded according to the number and quality of … Read …
Put Knowledge at the Heart of Your CX; Or, Consumers Shall Move to Rivals
91% of consumers surveyed by Eptica say not answering their questions satisfactorily annoys them and makes them less loyal, with 75% complaining that customer service agents don't have the information needed to respond to their queries. 70% say they get inconsistent answers across different … Read More
Harvest Christian Bookstore deflects internet with customer service
The business, which was founded in 1988 by Pastor Dorothy Jacobs of Consuming Fire Ministries, has gained a loyal following by prioritizing customer service over all. “There were other bookstores when we opened and they didn't have very good reputations,” Jacobs said. “The one thing that we were … Read More