Vision Critical acquires Aida to integrate AI applications into customer intelligence platform
“Adding artificial intelligence and machine learning applications to Sparq 3 enables companies to surface previously hidden insight and to create better end-to-end customer experiences based on the data they're gathering,” said Divesh Sisodraker, President, chief product officer at Vision Critical. “We're … Read More
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As one of the emerging trends in banking, A.I. is integrating voice recognition software into the digital experience and leveraging devices such as the Amazon Echo or Google Home. In 2016, Capital One was one of the first U.S. bank to announce its customers could use Amazon Echo to pay …
The CapStreet Group Announces the Acquisition of CRS Texas
They have a track record of success in building strong business service companies and will be critical in providing resources to help us continue to grow,” said Brian Smith. “We believe our partnership with CapStreet will build on the legacy of innovation and customer service CRS is known for and …
Fitness column: Welcoming customer service personnel more important for gyms than ever
I located a pay phone and tried my best to weave through a tangled web of government administration. Unfortunately, everyone had attended the same customer service training as the store manager. I was informed that park staff were not permitted to assist customers in need because they were tied up … …
‘Customer Service’ topic at 1st chamber luncheon
The guest speaker, Erika Hubbard of Live Out Loud, gave tips about the importance of customer service. It was called, ”Winning in Business; set yourself apart in Sales and Service.” More people are buying online these days, so the best way for local businesses to retain and grow their customer …
GiffGaff unsure on AI benefit to customer service
INTERVIEW: Artificial intelligence (AI)-powered chatbots require further development before they are ready to take on significant customer service duties, UK MVNO GiffGaff believes. CCO Kim Faura (pictured) told Mobile World Live the operator already puts its customers (called members) at the heart of … Read More
Snapchat has officially confirmed ICO advertising on their platform is banned
The social media company Snap Inc. has confirmed that no Initial Coin Offering (ICOs) advertising will be allowed on their Snapchat platform. This is following on from several other platforms enforcing the same type of ban. In the last week or so, the likes of Google, Facebook and Twitter, some …
LinkedIn now has Snapchat-like video filters and text styles
Being thoroughly work-related, the network doesn't seem to bring some fun or entertainment like the other social media platforms provide, namely Facebook, Instagram, and Snapchat. However, LinkedIn is now trying to change that as yesterday, it introduced the video filters and text styles to its mobile … Read More
Snap bans token sale ads on Snapchat app
Snap Inc, the company behind the popular Snapchat mobile application, has banned adverts for initial coin offerings (ICOs), becoming the latest social media platform to make a move against crypto-related promotional content. The news was first reported on Monday by Cheddar, which cited a Snap … Read More
Sarkozy questioned further over campaign financing
Former French President Nicolas Sarkozy was questioned by police for a second day Wednesday over allegations he took millions of euros in illegal campaign funding from the late Libyan leader Moammar Gadhafi. After spending the night at home in Paris, Sarkozy returned to a police station in … Read More