Once you install PlusPrivacy's Chrome extension and create an account on the service, you can log into its site to check your data privacy settings on four major social networks: Facebook, Google, LinkedIn, and Twitter. The site's UI is terrible—no getting around that—and there's no way to see what … Read …

But recent changes to social media dynamics have made it harder for businesses to achieve that level of reach organically. As a result, companies are starting to turn toward paid advertising opportunities on social media to close the gap, and get the audience they're looking for, which begs the … Read …

The social media giant is facing an existential crisis. It has a choice. Either it makes dramatic changes to the very core of its business, or it faces possible extinction. It's that simple. Though long the darling of the digital world, connecting grandmothers with their grandkids and long-lost high school …

Customer intelligence platform Vision Critical has acquired assets from Aida Software Corp, which applies artificial intelligence (AI) to customer experience and customer support apps. Financial terms of the deal were not disclosed, but the entire Aida Data Science team will join Vision Critical. Read More

This combination of people and technology helps make the stores more convenient and easier to shop, helping make the products customers want available at the right time, creating a less stressful and more effective customer experience. “Walmart understands that customer habits and shopping … Read More

In this way, personalized AI ads increase customer loyalty and sales. Personalization matters because it makes the shopping experience more entertaining, effective and most importantly, it increases sales, that's the bottom line . Personalization in AI is gaining traction in advertising and beyond, for good … Read More

That's a lesson Stuart mom Jill Uperi learned the hard way. A week after placing an order and getting confirmation, Uperi got an email that her online order was cancelled. But the money was not refunded to the gift card. “I called customer service to tell them I needed some …

Office Service's absolute top priority is and always will be customer service. Our mission has always been to provide the most elevated service possible both through our conveniently located Ogallala store at 112 East 3rd Street, to outside route sales with the benefit of free delivery to all Ogallala … Read …

Hamilton Street Railway's (HSR) communication services got a facelift today. HSR launched its new Twitter account @HSRnow as a way to inform itspassengers in real time of sudden changes in bus routes. The account will be 'tweeting alerts as they happen, 24 hours a day, seven days a week' says … …

[but] people using chatbots do not want the experience to be in isolation – 86 percent of consumers expect to have the ability to transfer to a live agent should the interaction become too complicated.” John Sawyer, seasoned brand strategist at Denver-based Anvil-Chinook, LLC, agrees live agent support … Read More