In fact, chatbots are the preferred contact methods for 44 percent of U.S. consumers, according to a Harvard Business Review survey. Machine learning is using customer service data, like customer reactions, actions and social sentiment data, to assess hidden insights even without being programmed. Read More

The school board superintendent seemed to laugh after Greg Barrett called him out by name as his childhood bully during the public forum part of Monday's meeting of the Katy (Texas) Independent School District board. “Lance, you were the one who shoved my head in the urinal,” Barrett said at …

It's fair to say YouTube isn't artists' nor publishers' favourite streaming platform. While the video site offers free access to tracks, albeit with the intrusion of some ads, many streamers do not see the need to pay. Now YouTube has revealed its plan to convert freeloaders into those who currently …

YouTube is going to start increasing the number of ads that appear between music videos to convince its freeloading users to pay for its upcoming music streaming service. The company's global head of music Lyor Cohen explained to Bloomberg this week in an interview at the South by Southwest … Read …

According to data from Sensor Tower (via TechCrunch), YouTube has become the number one top grossing app on the iOS App Store as of yesterday. The app has been slowly making its way up the charts over the past few years, but what really pushed it to the top is …

Amazon, Alphabet and Facebook are the top three companies, respectively, where people most want to work in the US, according to LinkedIn's new survey of top 50 companies to work in 2018. The social media site for business professionals and job seekers reviewed the actions of more than 546 … Read …

There are hundreds of business across the United States to work for, but which are the best? LinkedIn recently conducted a study to find out. » RELATED: Here are all the winners from AJC's 2018 Top Workplaces. For its annual top 50 companies in the United States list, the employment …

The company topped LinkedIn's Top Companies list for 2018, beating out Alphabet, Google's parent company, which came in first last year. To compile the list, LinkedIn takes into account things like "interest in the company, engagement with the company's employees, job demand and employee … Read More

Snapchat posts and Instagram Stories are always entertaining to watch, and even more fun to put together thanks to the addition of GIFs and stickers that users are now able to feature on both apps. With that said, you were probably pretty bummed out last week when you realized that …

The fitness influencer, who has proudly bared her body “imperfections” including arm cellulite and stomach “rolls,” is again proving that it's all about the “angle.” She recently posted side-by-side photos of herself on Instagram, which are nearly identical with one exception. Her butt is rounder in one photo … Read More