NiceBot News
A.I and Customer Experience

DeveloperWeek 2018 roundup

At one end of the spectrum there were CEOs and startup founders looking to see how AI, VR/AR and other technologies are driving new levels of user experience. At the other end of the spectrum were enthusiastic high school students looking to join the software industry. In between were software … …

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Customer Service

The Yelping of The American Doctor

But there's a growing sense in medicine that it's actually patients who direct how these exchanges go, by implicitly and sometimes flat-out threatening health care personnel with bad customer service reviews. “Providers believe—whether it's accurate or not—that there is a business reason, in terms of … Read More

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Customer Service

Squandering Customer Loyalty Is Risky Business

The business is a franchise, and there were no rules to help customers in our situation. They suggested I call Massage Envy's customer service. I tried. I checked its website and found no customer service number. The only customer service link was to the Web page, which advised calling the …

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Customer Service

Paywizard: 26% have cancelled a pay TV service due to bad customer service

The TV service payments company found that 26% of people surveyed had cancelled a service because of poor customer service, and that 44% of people who had a negative interaction or issue with an OTT provider had cancelled. Overall, 75% of respondents said they would cancel if service and … Read …

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Chatbots

Zurich UK turns to chatbot for first notification of claims

You've heard the chatbot hype, now get ready for the chatbot reality – the robots are not just coming to insurance, they've arrived. That, at least, is the case for Zurich UK which has announced it has just commenced a “six-week chatbot pilot” for its first notification of emergency home …

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Chatbots

Understanding The Role Of Artificial Intelligence In Payments

AI technology is currently used via chatbots to converse with shoppers, providing relevant content and suggestions and collecting valuable information. These smart chatbots elevate customer service and automate things on the back end, expanding retailers' abilities to sell to anyone, anywhere in an … Read More

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Snapchat

Social Media App Snapchat Officially Confirmed the Ban of ICO Ads

Snapchat has joined the group of other social media giants to prohibit ads for ICOs. Earlier, Facebook, Google and Twitter have informed about their new policies regarding advertising of this increasingly popular form of attracting funds by issuing virtual tokens instead of more traditional company shares. Read More

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Snapchat

Following Facebook, Google and Twitter, Snapchat to ban ICO ads now

A spokesperson from Snap., the company behind Snapchat told Cheddar that all ICO ads are now banned on the platform. ICOs have been used by companies to raise money using cryptocurrencies. ICOs have no economic barrier and investors from any region can invest in them. But the problem with … Read …

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Snapchat

Snapchat Receives New 10.28.1.0 Beta Update with Software Tweaks and Bug Fixes

The Snapchat messaging application is seen on a phone screen August 3, 2017. REUTERS/Thomas White – RC16142CED10. Snapchat has been receiving a lot of updates lately and this is great news for users because it means that the social media platform keeps on improving. The biggest update … Read More

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Telegram

Eau Claire man gets prison for selling meth

An Eau Claire man will spend two years in prison for selling methamphetamine to an informant. Marc J. Bach, 47, 618 Talmadge St., pleaded no contest recently in Eau Claire County Court to felony counts of methamphetamine delivery and possession of narcotic drugs. Judge Shaughnessy Murphy … Read More

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