University of Virginia Hires ‘Social Sentinel’ to Monitor Students’ Social Media Posts
Using an algorithm, Social Sentinel scans social media accounts and targets threatening words, images and phrases included in Sentinel's "library of harm." When these terms or images are used in context with the university's name, location, or events, a report is sent to the police, who determine if the … Read …
The Future of AI is Here! Are You Making It Meaningful?
When it comes to customer experience, there is no doubt AI is already impacting the way we do business, and I'm not just talking about hospitality bots. The exciting part of the South By Southwest Interactive conference is how it offers a glimpse into the future. There is something magical …
Wayfair Opens Customer Service Center In Central New York
Wayfair is opening a customer service center in Big Flats, NY, and hiring 450 full-time management, customer service and sales employees. The company's service organization recently earned the Silver Stevie Award in the Customer Service Department of the Year retail category. Wayfair employs … Read More
United can’t avoid customer service scandals — and it’s becoming the company’s greatest crisis
Customer service scandals have become a common occurrence for United Airlines in recent years. Some observers believe the company's problems start at the top, with CEO Oscar Munoz. While Munoz has made an effort to improve the airline's operational efficiency and relationship with employees, … Read More
Liberty Global projects says telcos might have got the customer service memo
Considering it is such a prominent industry which spends so much on customer acquisition, you have to ask why it took the telcos this long to figure out that tolerable customer service is a good thing. Most businesses would tell you it is far more financially attractive to keep current …
Era of robots creates chances for huge profits and losses too
Avoid fake news! Subscribe to the Standard SMS service and receive factual, verified breaking news as it happens. Text the word 'NEWS' to 22840. London, March 22, 2018: Chatbots, autonomous vehicles, and connected machines in digital factories foreshadow what the future will look like: The … Read More
Chennai-based startup launches ‘cricketing chatbot’
CHENNAI: Chennai-based Artificial intelligence startup Roanuz has developed a “cricketing chatbot” that will answer your questions about cricket. The virtual assistant is programmed to give context-relevant answers in both text and voice. A statement from the company says the bot addresses an … Read More
Let’s stop development blunders before they happen
Residents living near the Trinity Oaks development on Randol Mill Road say the city should have had practices in place to prevent the excessive tree cutting on this property. We talked with Mary Kelleher, Lori Silvertson, and Mark Singletary. Shelley Kofler skofler@star-telegram.com. Read More
Protests and strikes across France disrupt travel, schools
Trains, planes, schools and other public services across France were seriously disrupted Thursday as unions set up dozens of street protests across the country. In the western city of Nantes, brief scuffles broke out between some protesters and riot police using water cannons. Airport authorities say 30 … Read More
Telegram’s $5 billion ICO raises more questions than answers
The weird and wonderful world of crypto-currencies is full of strange, big-money stories but perhaps the weirdest of the lot is that of Telegram. Telegram is a messaging app that has something like 200 million users. It was founded by 33-year-old Russian Pavel Durov who, with his boyish Keanu … Read …