Lately, I've been wondering whether some teens have had enough, and whether they've started to pull back or opt out completely from using social media. That made me think of a 17-year-old named Finn Kairer, who I've known since she was little. I've noticed Finn hardly ever has her phone …

Blanchett does acknowledge that social media is useful for raising “awareness about issues,” but seems to consider much of Hollywood's growing disdain for Allen a pile-on, rather than a reconsideration of Farrow's first-person account. Blanchett elaborated that her preference for a more codified … Read More

This history explains why Arteric is the healthcare digital marketing agency that's leading the charge to leverage artificial intelligence (AI) to enhance search engine marketing campaigns and content strategy. At Pharma Customer Experience (CX) Summit 2018 on March 28 in Summit, New Jersey, … Read More

It sets us up to expand and grow in many new ways, while still delivering our excellent customer service. " Jim Blosser, EVP of Sales and a 20-year veteran adds, "This is a huge milestone for our company. I'm most excited about what the expansion will mean in terms of …

Insights uses natural language processing, sentiment analysis, and semantic grouping in order to provide actionable intel on consumer behavior at scale – bringing companies much closer to consumer needs. At its core, Insights gives marketing, customer service, and product teams access to real-time … Read More

AT&T is battling the U.S. Department of Justice now in a landmark trial that will determine if AT&T can buy Time Warner. The Watchdog's chief issue with AT&T has been, is, and probably always will be the frustrating, annoying, make-you-scream customer service culture of the company I call #shameATT. Read …

Tom Miller, the city's director of innovation, recently launched a test version of the city's customer service chatbot. The chatbot is essentially an automated system in which residents can send text messages to receive pre-loaded answers to the city's most frequently asked questions. About 10 individuals … Read More

Snap is rolling out three new location analytics offerings for brands on Snapchat, noting that “just like the camera, location is central to how Snapchatters use our app.” The three new tools — Radius Targeting, Location Categories, and Snap Foot Traffic Insights (the latter is in U.S. beta) — join …

Snapchat's Snap Map feature is getting a fairly big update, it would appear. Rolling out over the next few weeks is a new feature called Map Explore, which aims to make Snap Map easier to use. Who knows – once this update is in place, you might be prompted to …

Snapchat today announced that it is further expanding its Snap Map feature. As noted by The Verge, Snapchat is launching a new feature called Map Explore that gives updates when their friends travel places or attend an event… Read More