Facebook’s New Data Restrictions Will Handcuff Even Honest Researchers
Last week, when news broke (again) that Cambridge Analytica had allegedly misused 50 million Facebook users' data, it immediately raised a difficult question: When a company possesses information about some 2 billion people, is its chief obligation to share that information, or protect it? The answer's … Read More
Trudeau: Liberal Party not turning back on social media in future campaigns
OTTAWA — Justin Trudeau says he's not going to turn his back on social media for future campaigns at a time of deepening public concerns over the use of private Facebook data for political purposes. Speaking to reporters today in New Brunswick, the prime minister says the Liberals will continue …
Social media giants grilled over effectiveness in acting on false or harmful content
In wrapping up the oral representations with the social media giants, Mr Shanmugam said while the committee welcomes the “broad statements” on how the firms are being proactive and serious about tackling falsehoods, there are responses to specific cases that “don't seem quite satisfactory”. Read More
Social media execs face panel on fake news
From left) Google's News Lab lead for Asia-Pacific Irene Jay Liu, Twitter's director for public policy and philanthropy in Asia-Pacific Kathleen Mary Helen Reen, Twitter's global lead for government and elections Philip Chua Jin Wen, Facebook's head of public policy in South-east Asia Alvin Tan, … Read More
Building Deep B2B Customer Acumen with Human-in-the-Loop AI
Customer service chatbots, intelligent avatars and the rest of the Artificial Intelligence (AI) crew are no doubt heading our way, poised to alter the customer experience (CX) forever. But AI already is impacting business-to-business companies in less hyped, but equally dramatic ways. It's helping them add … Read More
AI-driven platform is Adobe’s next major chapter: India MD Shanmugh Natarajan
AI and machine Learning are fundamentally transforming consumer experiences. We are embracing this shift with Adobe Sensei and significantly increasing investment in it to make it available to our ecosystem of partners, independent software vendors and developers who will build custom solutions … Read More
AI In Marketing: Where And When It Can Make A Difference
For instance, marketers can reach the right customer who will convert the fastest and not waste media spend on the masses. Non-relational features and data points are perfect fodder for marketers to create custom marketing experiences on the fly. AI allows marketers to go beyond off-the-shelf data and … Read More
Bushwhacked | Put customer service back on the menu
Coffee was instant with a dash of milk. Everything had at least two sugars. Pies were meat-ish. Pubs sold beer. Everything closed early. From a tourism point of view, our horizon was limited by Big Hill. Everything else was limp-wristed or, ahem, foreign. Over the next three decades, we became …
White glove service sets Raffa Financial Services apart
Sure, every benefit brokerage says they provide excellent customer service, but for Raffa it is a true differentiator that grew out of the company's origins in the non-profit sector. Raffa's parent company, Raffa, P.C., is an accounting firm founded by Tom and Kathy Raffa in 1984. Based in Washington, D.C., … …
Digicel responds to customer grouses
This is a response to letters published on March 15 and 16, 2018, titled 'Digicel customer service disaster' and 'Given the runaround by Digicel automated system', respectively, regarding changes made to the way we offer customer care. First, we would like to express our appreciation to G.W. and … Read More