Mechanics Bank announces three promotions
Nathan Masters has been promoted to Assistant Vice President, Commercial Loan Officer. Nathan joined Mechanics in 2009 and has served as a Customer Service Representative, Customer Service Specialist and Business Banker. Nathan is currently attending Mount Vernon Nazarene University to … Read More
Wayfair to open new customer service center in New York
Wayfair will hire for more than 450 full-time customer service and sales roles in the new location as it scales its world-class service operations to meet the needs of its rapidly growing customer base. Wayfair sales and service vice president Liz Graham said: “We're excited to expand our operations to … …
3 Ways AI Can Transform Digital Marketing Now
It is whilst discussing how AI will transform the digital marketing realm, that the famous American Researcher Roy Amara becomes more relevant than ever. Amara's law states that we tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run. We …
Shelter Scotland’s chatbot had >4000 interactions in its first four months, freeing up time for …
One of the biggest obstacles brands face when creating chatbots is limitations in technology. While NLP (natural language processing) theoretically offers users a richer and more interactive experience – one that mimics human interaction – this often takes a long time to come to fruition (as the bot learns … Read …
Zurich starts six week chatbot pilot for first notification of claims
Named 'Zara' it is a sophisticated chatbot programme that allows customers to notify Zurich of a claim efficiently, intuitively and in as prompt a way as possible. Due to the recent nationwide snowfall and subsequent high levels of melt water, Zurich experienced higher call volumes than usual and 'Zara' … Read …
YouTube Plans to “Frustrate” Users With Ads So People Will Buy Their Subscription Service
YouTube says, “Our top priority at YouTube is to deliver a great user experience, and that includes ensuring users do not encounter excessive ad loads. For a specific subset of users who use YouTube like a paid music service today—and would benefit most from additional features—we may show more … Read …
Domestic players top LinkedIn’s ranking of Indian companies
Indian companies that are facing competition with the likes of Amazon must be comfortable with this new finding: many professionals prefer working with them than with the American giant. LinkedIn in its 2018 Top Companies ranking has ranked homegrown tech companies Directi, Flipkart and One97 … Read More
Instagram Will Change Its Dreaded Algorithm-Based Feed
Responding to years of complaints from users, Instagram has finally caved and announced in a blog post it will once again return to a (semi) chronological feed. The Facebook-owned app changed its algorithm in 2016 to show users content they "care about the most," instead of the reverse chronological … Read …
Your Instagram Feed May Be Getting More Chronological
Instagram is working to fix its most annoying feature: the non-chronological feed. The app announced today that it's “introducing changes” to give users more control over their timelines and ensure that the posts are more timely. But the updates won't be sudden; the company is putting a few features in … …
Instagram Is Making Your Feed More Chronological Again
Specifically focusing on your feed, which currently takes you to the top automatically, ensuring that you see more recent posts, Instagram is now testing a “New Posts” button which will let you decide when you want to refresh your feed, instead of the app doing it automatically. If the button …