Customer service is in a transitional phase – some would say we have been here for a number of years. I hold a personal belief that there was a pause, lack of innovation and some frustration for a 3-5 year period due to an overly skewed focus on sales and …

Using travel and purchase histories, attendants can deliver a higher level of personalized service to increase sales and increase passenger loyalty and the likelihood the customer will make a repeat purchase or refer other customers. The rise of self-service check-out lanes and kiosks in stores, … Read More

Cathedral Cars provides travel for weddings, with a range of classic vehicles through the ages. At a ceremony in London, the company was awarded the Guides for Bridges UK customer service award for the second year running. The business is the first to win the prize in consecutive years. Read …

The Economies of Compliancy is a fertile ground for chatbots to be the core of many regulatory utilities that are needed. The shift towards conversation-as-a-service to mask the increasing regulatory complexity from the customer, employee and other stakeholders is no longer a technology challenge. Read More

The IPL season is about to kick start from April 7 and while the cricket fever is rising, there will be many among your friends who love to watch matches but are little less pro when it comes to the detailed knowledge. But worry not, to sort those queries, Indian …

And a new chatbot named Ben can trade bitcoin, TechCrunch reported. While Ben offers users the ability to buy and sell bitcoin, he can also teach them about cryptocurrency and can read industry news. In other news, Binance said that Japan's Financial Services Authority (JFSA) has not told the … Read …

EasyJet pilots blasted for playing Snapchat games at 38,000 feet. TWO EasyJet pilots have been caught playing daft games on Snapchat while flying a plane full of passengers at 38,000 feet. Read More

An 83-year-old woman who had a fall at a care home was filmed "crawling on the floor" instead of being helped up, it is claimed. Footage of Hazel Brown, who has Alzheimer's, was said to have been shared on social media app Snapchat. Her daughter, Christine Bell, said she "felt …

A spokesperson for easyJet said that “at no point was the safety of the passengers compromised” after a captain and co-pilot were captured using Snapchat and Instagram during a flight from Paris to Madrid on Wednesday. Images obtained by The Sun from the social media accounts of the captain show … …

Jeff Sullivan, dean of skilled trades and engineering at Chippewa Valley Technical College, has been honored as an Outstanding Career and Technical Education Leader by the Wisconsin Association of Career and Technical Education. Sullivan was presented with the award, for a person other than a … Read More