The smart enterprise assistant combines artificial intelligence (AI), cloud computing and the Internet of Things (IoT) to help deliver contextually relevant customer experiences. IBM designed Watson Assistant for use in multiple settings, including cars, hotel rooms, retail stores, conference rooms and more … Read More

Barclays is planning to refund some of its customers who were over their borrowing limit or behind on their loan or card payments after admitting its service had on occasion fallen short. Following a “careful review”, the bank concluded that from October 2013 it did not “always provide the service …

A. For questions about products, warranties or rewards, customers in the U.S. should continue to contact our Customer Service Department at 1-800-TOYSRUS (or 1-800-869-7787) between the hours of 8 a.m. and 11 p.m. ET. International customers can contact their local customer service teams as … Read More

Alarm companies that will succeed in the coming years must realize they are in the customer service business and not the RMR business. You can still make good money, but the bigger your organization is, the harder it is going to be for you to compete. Good luck and buckle …

Indeed, one of the leading current uses of AI is powering customer-service chatbots. “Autonomous chatbots trained on language texts are prone to learn and perpetuate human prejudices and unfairness,” observes Allianz. The specter of AI agents that get smarter on their own also presents confounding … Read More

We're all becoming more accustomed to having conversations with chatbots. What sounds like a human voice is a computer program conducting a reasonable interpretation of conversation via auditory methods. Gartner, the technology research company, projects that more than 85 percent of customer … Read More

When the Arizona Daily Star began experimenting with chatbots in 2016, readers seemed excited…and a little confused. They were fascinated by the new technology, but often responded to the bot in ways that hinted they were unsure what, or who, was on the other end. “A lot of users feel …

Snapchat is great for a lot of things. You can talk to people, see what's happening around the world, and — most importantly — you can stalk your friends. If you haven't already used Snap Maps for one reason or another, it's a great tool to see where your Snapchat …

Remember in 2009 when Chris Brown pleaded guilty to assaulting Rihanna? Well, exactly nine years later, Snapchat thought it would be a good idea to host an interactive ad that asked users whether they'd rather “Slap Rihanna” or “Punch Chris Brown,” an insensitive — not to mention idiotic … Read More

Snapchat is rolling out a brand-new update that makes it even easier for your friends to find you on its “Snap Map.” Even though you have to opt in for your Bitmoji to appear on the map, this is a great time to review your Snapchat privacy settings (and wave …