Shifty Airlines Just Took Another Toxic Step To Hide Their Nickel-and-Diming Fees From Customers
Consumers who rely on independent third parties to comparison shop for travel are not interested in 'high standards of customer service' rhetoric from an industry with a recurring history of delay and cancellation-causing software failures, bungling the transportation of pets, crew scheduling problems, … Read More
Want to resolve issues? Learn to complain better
If that doesn't work, you want to talk with a customer service manager, even the vice president of customer service or all the way up to CEO,” Bodnar said. An advantage to complaining via email is that it can create a paper trial. Bodnar said some companies prefer to be …
How Telstra drove me to tears
They supply phone and internet services. If anyone can provide more phones and people to staff them surely it's Telstra. Krishna apologises. I tell him it's not his fault and ask him how many times a day he deals with angry customers. “Most of them are angry,” he tells me. …
Consumer Buying Patterns, Preferences Dictate Loyalty Industry Landscape
Sutton: AI in general is shaping the loyalty landscape, but more specifically, I see AI driven chatbots as a functionality to become more commonplace in loyalty programs. I don't see the technology as a means for replacing humans from a customer service perspective, because the technology hasn't … Read More
Why Millennials Prefer Chatbots Over Travel Agents When Planning Their Vacations
As of early last year, there were more than 100K bots on Facebook's messenger platform. According to Gartner research, by 2020, 85% of customer interactions will take place via these “smart” conversationalists. Millennials have a special love for this type of interaction. Up to 55% of them report that … Read …
After Rihanna controversy, Snapchat launches ‘Map Explore’ feature to track friends, events
Photo-sharing app Snapchat has rolled out a new feature called "Map Explore" that will make it easier for users to find events and see friends' updates on Snap Map. Snap said the travel and location updates will automatically appear on user's Snap Map when friends opt to share their location, …
Snooping on your Snapchat friends becomes easier with ‘Explore’ for Snap Map
If you have your location turned off then your Snapchat friends won't be able to see your Snap Map. Same way you will not be able to use Explore on Snap Map. If you wish to turn on your location for Snap Map you can so by going to Settings …
Telegram now has 200M users, brings sticker search, multiple photos
Despite its problems with the Russian government, Telegram remains a favorite among users who want to have a more secure messaging experience. The app announced that they have reached 200 million active monthly users and while it's a far cry from the billions of Facebook Messenger and … Read More
Getting rid of his demons
CHIPPEWA FALLS — A U.S. Army veteran who was convicted of his seventh drunken driving offense Friday will serve three years in prison, but his sentence will overlap with the final four months he has remaining on a prior conviction. Seth A. Schussler, 35, of Wrightstown pleaded no contest in … …
Traffic chases lead to charges
A Roberts man is accused of leading authorities on two high-speed pursuits during daylight hours last weekend both in the city of Eau Claire and rural Eau Claire County. The man appeared to be under the influence of methamphetamine at the time of the pursuits, authorities said. Read More