The recent scandal, adds to a growing number of critics who see Facebook as more of a “social-engineering tool” than a social media platform. In addition to backlash from investors this week, many users have opted to take part in a “delete Facebook” campaign which could accelerate Facebook's … Read More

Free-agent tight end and Super Bowl champion Martellus Bennett announced his retirement from the NFL on Friday night after a 10-year career. Bennett, who was drafted by the Dallas Cowboys in the second round in 2008 out of Texas A&M, technically finished his career with the New England Patriots. Read …

A year or so ago, opinion polls getting it wrong was the talk of the town. Shock and awe engulfed experts who had been too sure of themselves for too long. And having read the news and commentary on the whole Cambridge Analytica scandal, I got shivers down my spine …

Even though they're aware of the problem, many leaders gripe that customer retention strategies are too costly. They assume that they must hire more customer service representatives to manually call all customers and spend hours listening to their complaints. Obviously, that solution is not scalable or … Read More

But if they design new training programs for employees or update their customer service policies, it might not have any impact on their reputations. "The good flights are never going to make headlines. So even if you improve service and more people are happy, does that help you in the …

Millennials have a decidedly different view of customer service than their parents and grandparents. While members of older generations may be frustrated at the idea of dealing with automated customer support systems or using messenger apps to interact with bots, millennials embrace the idea of self … Read More

The security standards implemented in this Chatbot-based exchange solution can be compared with those of Swiss banks. The easier it is to execute trades, more orders will be placed by its users. Exenium knows that and that's why the solution is capable of processing over 10000 order creation … Read More

Snapchat's parent company Snap Inc. has acquired PlayCanvas, a British software startup which powers 3D gaming on mobile browsers and social media services. PlayCanvas was founded in 2011, and has built an open-sourced gaming engine that powers casual games on Facebook and on … Read More

She's been enjoying some of the finer things in life since giving birth to her first child in February. And Kylie Jenner made sure to show off a few pricey new additions to her garage in a series of posts on Snapchat Friday afternoon. The 20-year-old makeup maven seemed proud …

AN EASYJET captain and his co-pilot have been suspended after filming Snapchat videos during a flight to Spain. The pair could be seen interacting with animated characters generated by the app whilst in the cockpit and taking selfies. The captain then posted the images on his social media accounts, … Read …