In its April issue, a writer at The Atlantic makes the argument that “retweets are trash.” Whereas once if you wanted to repeat something someone else had said on the platform you would have had to create a whole new tweet and add a “RT” in front of it, the …

The news reminds me why I stopped using Facebook (Report, 22 March). Back in 2015-16 my mother was dying and I only used my BT email when writing to family and friends about her, never mentioning her on Facebook, the only social media I used. Suddenly I started getting pop-up …

Facebook isn't just relying on TV appearances to apologize for its poor handling of Cambridge Analytica's data sharing. The social network took out full-page apology ads in several major US and UK Sunday newspapers, including the New York Times, Wall Street Journal, Washington Post, Sunday … Read More

Mark Zuckerberg, the founder of Facebook, is under growing pressure to make a pledge to testify to US lawmakers about the scandal over the Cambridge Analytica data leak engulfing his company. Mark Warner, a Democratic senator playing a leading role in Congress's scrutiny of social media, said on … Read More

And, because employee engagement is so critical to excellent customer service, it surveyed the full team countrywide to get anonymous views on life in Harvey Norman. For a multi-site retailer that is totally owned by the company (not a franchise operation) it delegates much more autonomy to each store … Read …

Max Holloway may be working his way back into action after an unfortunate ankle injury sidelined him from UFC 222, but the UFC's reigning featherweight champion is still delivering knockouts outside of the Octagon in the meantime. The social media rivalry between Holloway and UFC lightweight … Read More

Interior Minister Sheikh Rashid bin Abdullah al-Khalifa said the government was adopting “severe measures to deal with unprecedented chaos by disruptive social media accounts”, in a statement published by the official Bahrain News Agency. The minister did not identify any account but said some had … Read More

WILLIAMSTOWN, Vt. — The crow shoot scheduled for April 7 in central Vermont by a local hunting club has been canceled after word got out about the hunt and social media erupted in protest. Mark McCarthy, president of The Boonie Club in Williamstown, said Friday that the club ran a …

Using it the right way will give a company a competitive advantage and the customer a better experience. With that in … As a matter of fact, companies that attempt to automate everything, including their customer service, are losing out to those that recognize that focusing on technology alone won't …

Westpac Banking Corp has plans to offer cyber security as a service to business customers, a move that could help protect the digital economy and reduce losses to the bank, after its venture capital fund, Reinventure Group, backed a seed funding round by Kasada. Kasada, a start-up founded by Sam … …