It can be used not just to reduce cost but to create a whole new experience for customers, as well as influencing your product strategy.” Central to the success in the company, he explains, was the idea that this technology should not be limited to a unit or a silo …

Benoit Brossoit, President, Americas Region, Bombardier Transportation said, "We look forward to continuing to fulfill the mission of MTA by providing safe, efficient, and reliable transportation with world-class customer service. Bombardier's strong services portfolio complements our innovative products … Read More

“A key challenge for IBM is market education; helping organizations understand the use cases in which A.I. assistants can be relevant for cost reduction, customer service improvement, workflow automation, etc.,” he said. “[IBM's] approach, which focuses on narrowly-defined verticals and use cases, is a … Read More

The machine works at the new Kalasatama health centre, where it provides customer service to the delight of children and pensioners in particular. Pepper did not replace any human employee, but rather was installed at the health centre as a pilot run to see how people respond to a humanoid …

In2IT Technologies, the leading IT consulting and services company announces the launch of a chatbot which is targeted at both public and private sector organisations. The new chatbot, named 'Mapula' ('mother of rain' in Sesotho), is targeted at financial institutions, public sector departments, but … Read More

International publishers like CNN, Guardian and Huffington Post also have chatbots on Facebook messenger that operate in a similar manner. Some like Huffington Post send selected stories out for their subscribers to read. Others like Guardian are fully interactive, responding to queries with relevant … Read More

Recent strides in fintech technology have spurred the deployment of multiple remittances and payment gateways. These financial services have leveraged the popularity of artificial intelligence and chatbots to expand their product portfolio, a route that SimbaPay, a London-based digital money transfer … Read More

The fight over an interstate natural gas pipeline though Nash County has moved from the state capital to federal court. Republican lawmakers and Gov. Roy Cooper have been feuding over control of a multimillion-dollar fund promised by Atlantic Coast Pipeline builders meant to mitigate environmental … Read More

Sitting in apartment complexes on opposite sides of town, the women — one a former shopkeeper from Somalia, the other a teacher from Bhutan — waited for children to come home. Only the teacher, Devi Gurung, was rewarded for her patience. On the landing outside an apartment decorated with … Read …

Telegram has announced that it has hit a new milestone. The messaging app has accumulated 200 million monthly active users, which is a respectable number even if it still lags behind WhatsApp and Facebook Messenger (each with a billion users). On top of that, Telegram also adds new features to …