Facebook is now prioritizing local news globally
As Facebook continues to face fierce media scrutiny over how it handles user data, the company may well be wishing for some gentler headlines. So it's perhaps no accident it's chosen today to announce the international rollout of a News Feed tweak it made in the US, back in January, …
Eight Types Of Social Media Posts To Share — Other Than Company News
Smart modern brands know that an active, engaging social media presence is critical for marketing success. But when you don't have company news or promotions to share, it can be tough to come up with fresh, interesting content. This is where you need to get creative: Your social media content …
Number of girls using social media for more than three hours a day doubles in four years, research …
The number of young girls using social media for more than three hours on an average school day has doubled in just four years, research finds. According to data collected from a survey of 4,410 children in 2011/12 and 3,616 in 2015/16, both boys and girls are visiting social networking …
Pharma’s social media strategies are growing up—and working better, too, report finds
Pharma companies are maturing on social media, if Ogilvy Healthworld's latest Social Check-up report is any indication. Its research with Pulsar looked at the top 20 global pharma companies and found that, overall, pharma is becoming more sophisticated in strategy, content and targeting on social … Read More
VIDEOS: ‘Revolutionary’ Aussie ‘Zenobot’ uses AI, promises to stun with amazing customer service
“We even provide training on how to use ZenoBot and advice and guidance on how to use it to enhance the customer service experience or increase sales. “We can develop and input content for the ZenoBot Avatar or we can train organisations to do this themselves. We also provide an …
ShopDirect set to use AI to detect fraud on phone calls
Shop Direct has signed a contract to voice security and authentication technology from Pindrop to detect fraud on phone calls. Pindrop's audio “fingerprinting” technology will be used to help the online retailer improve customer service, detect fraud and deliver a more efficient customer experience. Read More
‘Okay Google’ are the first two words to unlocking AI business advantage: IDC analyst
Everything from making smarter sales and marketing decisions to optimizing the supply chain and improving the customer experience in a variety of ways. It's making interactions more relevant, more efficient, etc.,” Mira Perry, IDC Canada's leading analyst in cognitive/AI and analytics solutions, told ITWC … Read More
Early Successes, Provider Customer Additions Drive Growth for Cedar
Its quick growth has prompted Cedar to add key roles in engineering, business development and client service, and expand its philanthropic efforts in 2018 and beyond. Cedar works with hospitals, health systems and medical groups across the U.S. Its ability to optimize all patient interactions in the … Read More
Ofcom implements new customer service and nuisance call rules
UK regulator Ofcom has announced the implementation of a series of new rules designed to strengthen its powers to deal with companies that “persistently misuse” the telephone numbers it allocates. In a statement the watchdog said it now has the power to take back blocks of numbers which are … Read …
Mid-Valley InBusiness: Hoy’s Hardware emphasizes customer service
Greg Mahler, owner of Hoy's Hardware in Sweet Home, said his business has lasted through the decades in large part due to customer service and … Mahler credits the store's longtime success to a strong emphasis on customer service, as well as a wide selection of quality products, competitive prices … …