Ezira is a decentralized autonomous corporation that aims to enable everyone to share information and value freely. It will utilize the delegated proof of stake decentralized consensus algorithm used by Bitshares and Steem and will launch its own main net blockchain, flagship user applications, and a … Read More

SAN FRANCISCO–(BUSINESS WIRE)–Fract, provider of the first geospatial Artificial Intelligence (AI) platform that analyzes internal and external factors to … sensor technologies added to lighting infrastructure, companies like Fract are able to efficiently collect data to transform the customer experience. Read More

Many Silicon Valley companies such as Apple and Facebook are already dabbling in AI innovation to improve their products and enhance customer experience. Recently, Amazon Web Services released several new machine learning features that will help its customers and users easily and affordably … Read More

To get there, AI is a must. By harnessing the power of artificial intelligence, marketers can deliver fast, personalized service to their shoppers, taking their shopping experience to whole new level. But AI won't work on its own. Crafting marketing strategies and the right messages for every customer will still … …

“Back at our North Yorkshire HQ I'm looking forward to beginning a series of practical toolbox talks tackling subjects ranging from safety to customer service. Our engineers are a key selling point for clients, so it's important they know what role they play and how good they are!” Elaborating on …

The session will be taught by Cindy Carter, who has more than 19 years of experience in high-level customer service roles. She spent 17 years in higher education and college recruitment, and also worked for the Walt Disney World Corporation and The University of Phoenix. Most recently, Carter has … Read …

Today, instead of pointing out what to do to improve your customer service (my usual mode of operations as a customer service consultant), I'm going to point out the actions and mindsets that, if removed from your repertoire, will go a long way toward creating customer service excellence. In other …

Do you remember the sensation around the launch of Microsoft's chatbot, Tay? It was an exciting breakthrough in AI and people across the globe were logging on to chat with Tay and test her knowledge. However, in a matter of hours, Tay took on racist overtones, fed by inputs from …

SimbaPay announceed the launch of a chatbot service to support international money transfers over SMS. The SimbaPay chatbot will also enable 24/7 instant customer service for its customers across Africa and Europe. SimbaPay platform senders can now send money with just a SMS, reaching … Read More

Digital money transfer provider SimbaPay has launched an AI-powered chatbot service which enables its customers to make international money transfers with just a text. With the service, which has been developed in partnership with Nigerian payment processing company Interswitch, users of the … Read More