In2IT Technologies launches New Chatbot
'Our newly launched chatbot is designed to use Artificial Intelligence to deliver customer service much faster than human interactions. The bot is trained … The company is focused on Social Media, Mobility, Analytics and Cloud (SMAC), Managed Services and Remote Infrastructure Management (RIM). Read More
Rival India leaders accused of data breaches in social media row
NEW DELHI (AFP) – India's ruling and main opposition parties on Monday (March 26) accused each other of using social media dirty tricks to mine and share followers' personal data. Prime Minister Narendra Modi's Bharatiya Janata Party (BJP) and the Congress party of Rahul Gandhi have seized upon … Read More
Xanax drug sold on social media found to be fake
Drug dealers offering teenagers the drug Xanax have been selling fakes that contain a substance linked to several deaths, BBC South East has found. The drug, also known as alprazolam, is widely prescribed in the US to treat anxiety but can only be obtained on private prescription in the UK. …
‘The Internet Doesn’t Have To Be This Way’ — Small Sites Pursuing Saner Social Media
Very recently, Facebook might have looked like it was "winning" social media. It has over 2 billion users. Its duopoly with Google grabbed about 75% of U.S. digital ad revenue last year. It's created (limited) internet access for users who otherwise might not have connections at all. But it's never …
The Linux Foundation and Open Source Community Members Launch LF Deep Learning to Drive …
The Linux Foundation and Open Source Community Members Launch LF Deep Learning to Drive Open Source Growth In AI … As a result, we are well positioned to contribute valuable insights to this project–both from the traditional customer experience and network perspective, as well as from the … Read More
Is Your Organization Speaking the Language of AI?
Today's consumers have relentless expectations. They expect a personalized one-to-one experience, but many brands struggle with how to bring all their disparate data sources together to engage their customers. But artificial intelligence (AI) can bring companies closer to truly understanding their … Read More
AI-Powered Personalization Drives Great Customer Experience
60 percent of marketers surveyed said they are likely to incorporate AI into their content marketing strategy –– up 17 points from last year's 43 percent. The greatest reported benefit of AI is aiding marketers in a better understanding of the customer and driving productivity/ time savings. The greatest … Read …
To Improve Services, Some Governments Study Companies
The interior was adorned in slick wood and wrapped in glass to lure in potential shoppers; the laptops, desktops, iPads and iPhones were not just on display but available for trying out; visitors got free tutorials on how to operate their new Macs; and the customer service desk was dubbed …
Hey feds, customer service is no mystery
The Trump administration's President's Management Agenda stresses the need to improve customer service. It should be as good as “leading” private sector organizations. Kudos to the person who thought to insert the word “leading.” Because many private sector organizations stink at customer service. Read More
DAPA Products: Manufacturing Quality Products with Exceptional Customer Service
Jasper, AL — (SBWIRE) — 03/26/2018 — In the manufacturing industry, customers complain about other manufacturers having low quality products and no customer service. When they find DAPA Products, they find a manufacturer who consistently produces high quality fenestration products for the … Read More