When a chatbot says sorry, does it really mean it?
AI, analytics, customer history, and emotional, behavioural, and motivational data all contribute to understanding the customer's context and the … the chatbot needs to be calibrated with a set of guiding decision strategies, safeguarding representation of the brand, as well as a great customer experience. Read More
How to make AI work for everyone
More companies rolled out, and invested in, AI-driven platforms, products and customer-oriented services. More publications … being built. In practice, this means incorporating a combination of great user experience (UX), digital technique, cognitive capabilities and connectivity into every AI product. Read More
Getting Closer To Your Customer With Predictive Merchandising
Increasing metrics like relevancy, accuracy and speed can have a major impact on the customer experience and conversion rates. Marketers are … Amazon reported a third-quarter sales increase of 34% to $43.7 billion as a result of AI-powered product recommendations that activate valuable user data. Read More
Missoula Pita Pit employee fired after viral video shows her spitting in customer’s food
An employee at the Pita Pit, a fast-food restaurant in downtown Missoula that caters to the late-night crowd, has been fired after a video showed her spitting in a customer's food, acting as though she were going to jump over the counter while throwing food, and using threatening language during …
Graduates build language and customer service skills
The English for customer service program celebrated graduation March 23 at the Pao Arts Center. Its seven graduates were Kim Phung Dai, CuiHua Liang, Yanling Lu, Xiaoxiang Wu, Eva Xie and two students who declined to be named. “There are so many ways to be successful. We hope this is …
The top 3 customer service trends for CIOs
Customers contact businesses at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. organisations react by adding headcount — an unsustainable strategy. They must transform operations by developing strength in automation … Read More
Police: Oneonta pair posted ‘inappropriate’ videos of disabled residents on Snapchat
ONEONTA, N.Y. — Two employees of a facility for people with developmental disabilities are accused of posting "inappropriate" videos of residents on Snapchat, according to New York State Police. Troopers said Sharon A. McDowall, 20, and Julianne C. Carbone, 22, were taking Snapchat videos of … Read More
Snapchat Powers Up Its Game & Development Capabilities with PlayCanvas Acquisition
With the its recent acquisition of 3D gaming engine PlayCanvas, Snapchat parent Snap, Inc. appears to be preparing a challenge to the existing players in the world of game development, particularly in terms of augmented and virtual reality gaming. The acquisition appears to have taken place last year … Read More
Snapchat stock plummets after Chrissy Teigen announces departure from the app
Just hours after Chrissy Teigen announced on Sunday that she's quit Snapchat, the app's stock value plummeted yet again. On Twitter, Teigen explained she's decided to quit the app thanks to the controversial redesign, the fact that her fans say they can no longer find her updates, and because of …
Police: Stray target-practice bullet kills woman
Police say a 73-year-old woman was killed by a stray bullet that apparently came into her home from a neighbor's target practice in rural Michigan. Michigan State Police say the woman's husband reported that his wife collapsed Sunday shortly after he heard a "loud crack." He says his wife was …