Register promotes Registry’s social media presence
Register of Deeds William P. O'Donnell recently reminded consumers about the various social media platforms available to them, continuing a theme of … Residents in need of assistance can contact the Registry of Deeds Customer Service Center at 781-461-6101 or registerodonnell@norfolkdeeds.org. Read More
Congress wants to include Google and Twitter in social media privacy inquiry
The Senate Judiciary Committee's chairman, Republican Senator Chuck Grassley, Iowa, today scheduled an April 10 hearing on the "future of data privacy and social media" – and the panel said it would explore potential new "rules of the road" for those companies. It's the third such request that … Read More
3 Tiers of a Social Media Crisis—and How to Manage Each One of Them
Savvy communicators know that having a crisis plan in place before a situation emerges is crucial for any brand's survival. But not every negative comment requires a full-scale mobilization of the proverbial troops. Some social media crises can be mitigated before they gain widespread attention. Read More
Beware of AI in Social Media Advertising
This revelation came on the heels of the announcement made last month by the Justice Department special counsel Robert Mueller of the indictment of 13 Russians who worked for the Internet Research Agency, a “troll farm” tied to the Kremlin, charging that they wielded fake social media accounts to … Read …
AI-Powered Customer Analytics & Business Insight Platforms
Appier is a technology company which aims to provide Artificial Intelligence (AI) platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems … Read More
How AI Can Help You Better Know and Serve Your Customers
The current hype around AI translates to people expecting the technology to answer all their questions. “A true cognitive system needs to be trained and pointed to address specific needs,” IBM's Krause said. Organizations should pinpoint interaction points along the customer experience journey and … Read More
Public Service Commission reduces Gulf Power customer bills
Gulf Power customers are will soon have reduced power bills, according to the Florida Public Service Commission (PSC). On Monday, PSC approved a negotiated plan to apply the 2017 federal tax law to lower the rates that customers pay. Corporate tax rates were reduced from 35 percent to 21 percent … …
Casino Group: Amazon and Monoprix join forces to innovate on behalf of Prime Now customers
Amazon and Monoprix today announced they are joining forces to bring grocery items sourced from Monoprix to Prime Now service customers in Paris and its neighborhood this year. Grocery items sourced from Monoprix will be available in the Prime Now app and web site through a dedicated virtual … Read More
Utility services’ customer service are not above average – OUR
“The survey was carried out across four utility service providers: the Jamaica Public Service (JPS), the National Water Commission (NWC), Digicel and FLOW, by Market Research Services Limited. Among the objectives of the study were too ascertain the levels of customer satisfaction with customer … Read More
How AI Can Help You Better Know and Serve Your Customers
Today, insurance companies are using chatbots to facilitate customers' payment processes, while doctors' office are using AI to improve low-quality document scans. Traditional computer vision modeling enhanced with AI is helping libraries reorder books and doctors' offices learn more about providing … Read More