Amid Facebook scandal, Anand Mahindra floats idea of rival social media platform
Amid the Facebook data breach scandal, which has lead to major privacy concerns and has resulted in many leaving the platform, Mahindra and Mahindra Chairman Anand Mahindra is toying with the idea of an alternative social media platform. The billionaire businessman took to Twitter to share his … Read More
What Oversharing on Social Media Taught Me About Parenting
More photos and status updates tagged #MiniMilah quickly followed, because I felt right away that the world needed to know about this magical girl—and she then became one of the growing number of children to be raised firmly in the social media spotlight. One study suggests that the average parent … …
“Alexa — Turn That Return Into A Saved Sale”
In its submission for the PYMNTS 2018 Voice Challenge, Linc has debuted its Alexa skill aimed at improving the customer care experience. … In an interview with PYMNTS' Karen Webster, Linc CEO, Fang Cheng said that the skill lives at the intersection of AI and customer care, enabling brands and … …
The truth about AI, NLP and ML – human involvement is mandatory
AI will thus support IA – Intelligence Augmentation. Intelligence augmentation will then produce better purchasing and booking experiences and improved customer support. Specialized vendors will, as a course of business, incorporate the necessary background knowledge into their products to allow … Read More
Genesys Calls All Customer Experience Professionals to Nashville May 1-4
SAN FRANCISCO, March 27, 2018 /PRNewswire/ — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center … Featuring more than 100 educational sessions, breakouts and activities, CX18 will explore new innovations around artificial intelligence (AI), … Read More
World’s best airports for customer experience revealed – which UK airport made the list?
However, some airports have such incredible customer service experience that means waiting for your connection can make the time fly. A new survey released by the Airports Council International (ACI) has revealed the best airports for customer experience, as part of their Airport Service Quality (ASQ) … Read More
Masergy Wins Fourth Consecutive Stevie® Award for Sales & Customer Service
DALLAS, March 27, 2018 (GLOBE NEWSWIRE) — Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, has earned its fourth consecutive Stevie® Award for excellence in Customer Service in the Technology Industries category. This recognition … Read More
Dealers and manufacturers invest to improve customer service
Major investments in motorhome workshops, showrooms, factories and even moves to new locations are expected to improve the buying and aftersales experience for motorhomers across the country. As sales of motorhomes and campervans have boomed, so some customers have experienced longer … Read More
The Significance of AI
One of the prevalent buzzwords currently, artificial intelligence (AI) ranks as one of the most searched topics on the internet. AI is bridging the gap between brands and customers; according to a survey, people are utilizing chatbots to communicate rather than rely on human interaction. Chatbots are not … Read More
Mondly develops AR chatbot to drive engagement
Romanian-based language app developer Mondly has launched a new mobile app pairing augmented reality with its speech chatbot to create an immersive experience and increase user engagement. Iliescu said language app development was in a sweet spot for creation and experimentation. Read More