Nokia launches new customer experience-centric AI analytics software
Leading Finnish telecommunications company Nokia has announced that it has bolstered its Customer Experience Index (CEI) with the unveiling of its latest Cognitive Analytics for Customer Insight software. Using machine learning and intelligent automation, the software will be able to provide … Read More
JDA FOCUS 2018 to Showcase Supply Chain and Retail Transformations That Push the Digital Edge
The theme for JDA FOCUS 2018, “Expectations Fulfilled,” will demonstrate how JDA helps companies transform their supply chains to create a seamless experience for customers across every channel, leveraging cloud, artificial intelligence (AI), advanced analytics and machine learning. With more than … Read More
HelloFresh Passes Blue Apron As Biggest Meal Kit Company In The US
The company has integrated artificial intelligence (AI) capabilities into its tech stack to streamline and enhance the customer experience, introducing AI-based image-recognition search functions in October along with Grouped Listings powered by machine learning to provide tailored user results. Read More
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service
Refocus the metrics – why focus on Average Handling Times (AHTs)? Traditional Key Performance Indicators (KPIs) like these don't always make a lot of sense and make it hard for agents to concentrate on delivering excellent customer service. Consider moving from time-based to service quality … Read More
Walmart Files Patent For Drone Customer Service In Stores
In a new twist aimed at customer service, Walmart has filed a patent for drones to aid shoppers in stores. A shopper would use a mobile phone or a device provided by the store to summon a drone, which the consumer could then direct to do a price verification of …
PigARing Is The Ultimate Vehicle Locator For Fleets and Customer Service
A Denver startup called PingARing has created the ultimate vehicle locator for fleets and customer service. PingARing is a safe way for fleet managers, supervisors and owners to know precisely where all of their fleet vehicles are without having to distract drivers with a call or text message. Using the … …
SimbaPay partners Interswitch to launch Pan-Africa remittances chatbot
London-based digital remittance firm SimbaPay has collaborated with Nigerian payment processing firm Interswitch to launch a Pan-Africa chatbot service driven by artificial intelligence technology. The service will allow users to transfer funds with only a SMS across Africa. Users only need to enter the … Read More
4 Ways to Automate Your Sales Team’s Pipeline
Automation tactics such as email drip campaigns, call tracking and chatbots are allowing companies to save time, while creating a laser-targeted sales pipeline that delivers relevant content to prospective leads, while nurturing them until they convert into a closed customer. A white paper published by … Read More
We Build Bots Enables Chatbot to Pitch Seedrs Equity Crowdfunding Campaign
We Build Bots (IntelAgent) is in the midst of an equity crowdfunding campaign on Seedrs. The chatbot platform has raised £273,000 so far on a goal of £500,000. According to the campaign page, 155 investors have backed the AI focused startup. As part of the pitch, and proof of concept, …
92-year-old South Carolina man’s first Snapchat experience will make you smile
This adorable yet hilarious video of a 92-year-old man's first Snapchat experience has gone viral. Rebecca Bell, of Charleston, filmed her Papa trying out Snapchat's filters and it's exactly what you'd expect! In the video, Bell is seen flipping through the filters, turning her grandfather into a woman, a dog, … …