Witless Bay council accused of hiring lawyer to ‘silence’ social media criticism
Angry residents of Witless Bay, N.L., say town council is hiring a lawyer dedicated to silencing social media opposition to a much-debated beachfront development. Witless Bay councillors voted unanimously last month, to hire a criminal lawyer on retainer, as an adviser for dealing with criticisms and … Read More
Fizziology Begins Implementing Artificial Intelligence As Real-Time Monitor For Social Media
EXCLUSIVE: Two years ago in Sun Valley, ID, media moguls were told by Silicon Valley investors that artificial intelligence is coming to businesses “and it's coming quickly.” Well, it has just arrived for one well-known market research firm — Fizziology, which is now part of Marketcast. Social media … Read More
China’s Social Media Users Call Kim Jong Un ‘Fatty on the Train’ and ‘Obese Patient’ to Bypass …
Did North Korean dictator Kim Jong Un visit Beijing in his first official state visit outside of the country yesterday? Speculation was running wild on Chinese social media, but we still don't know for sure. One thing we do know for sure: People in China get creative when they're trying …
AI can be a game changer for WI-Fi management
The company announced a product called NetInsight, an AI-based troubleshooting tool offered as SaaS that can help customers understand user experience and ensure the performance and resiliency of the Wi-Fi network. As businesses deploy more IoT devices and mobile endpoints, a product like … Read More
PwC: Companies Should Invest More in Improving Customer Experience and AI Can Help
Companies need to invest more in improving customer experience (CX) and the use of technologies including artificial intelligence (AI) can help, according to the findings of a PwC consumer survey. In this “age of chatbots,” digital payments, AI, the Internet of Things (IoT) and big data, “most brands are … Read …
AI Software Provider Fract Partners with Current, Powered by GE
… the location for sensors which provide data that can be used in a wide range of possible applications. Current asserts that with additional sensor technologies added to lighting infrastructure, companies such as Fract can efficiently collect data that can be analyzed to transform the customer experience. Read More
Bithumb Launching New Service to Allow Crypto Payments at 6000+ Physical Stores
One of South Korea's largest cryptocurrency exchanges, Bithumb, is launching a new service aimed at allowing customers to pay with cryptocurrencies at over 6,000 physical stores nationwide. The exchange also recently expanded its offline support and in-person consultation service in addition to … Read More
Re-Bath engages Service Management Group to increase customer satisfaction and referrals
KANSAS CITY, Mo., March 27, 2018 /PRNewswire/ — Re-Bath, LLC has engaged Service Management Group (SMG) to measure the customer experience for nearly 100 franchise locations across the nation. SMG is a global leader in customer experience (CX) measurement, helping more than 450 … Read More
PwC: Consumers Will Pay More for Better Experience
A new survey by research firm PricewaterhouseCoopers validates what many cable customer service executives have been saying for years – customers want a better experience and are willing to pay more for it. According to PwC's new "Future of Customer Experience" study, customers across a wide … Read More
Skills gaps to cause 75% of organisations to experience disruptions by 2020
KM is essential for a chatbot or virtual support agent (VSA) to provide answers to business consumers, but the response can only repeat scripted solutions when based on existing data from a static knowledge base. VSAs without access to this rich source of knowledge cannot provide intelligent … Read More