Responding to customers six times faster
It features Nokia's Customer Experience Index (CEI), which correlates information from the network, devices, customer care, billing and other sources with satisfaction surveys like the Net Promoter Score to produce a customer-specific score that tracks service performance and subscriber satisfaction. Read More
US Social Security Funding Should Ease Customer-Service Crisis
But last week, Congress made a downpayment on a badly needed fix for the customer–service crisis plaguing the agency. Lawmakers ignored the Trump administration's request to hold the SSA budget flat, instead boosting the agency's administrative budget by $480 million as part of the $1.3 trillion … Read More
Facebook page sparks audit of CMP billing system, metering and customer service
Pottle began posting her experiences with CMP on billing questions and customer service following unexplained spikes. Pottle along with Nancy Sosman of Frankfort, Jennifer Marston Hicks of South Portland, and Patti Kelley-Clarke of Camden turned the unknown Facebook page into an educational … Read More
Chatbots Market Analysis by Latest Developments, Trends, Drivers, Strategies, Applications 2022
Chatbots Market report analyses the prospects in the United States market for several shareholders and aspirants by identifying the high-growth segments, main actions approved by them and Chatbots market recent progressions. The Chatbots market report is prepared after fundamental levels of … Read More
Brooke Wilson ‘loved Snapchat and Rita Ora but most of all her children’, say sisters in tribute
Brooke Wilson 'loved Snapchat and Rita Ora but most of all her children', say sisters in tribute. The 25-year-old was a hard-working care assistant who loved looking after other people, say her family. Share; Comments. By. Bethany Lodge. 16:00, 27 MAR 2018; Updated 16:16, 27 MAR 2018. News. Read More
Chrissy Teigen’s Snapchat Shade Costs the Company $100 Million
Chrissy Teigen is the latest celeb to take Snapchat to task. Over the weekend, the model told her nearly 10 million Twitter followers that she was over the platform. “I stopped using snap,” she tweeted on Saturday. The model cited the new user-unfriendly configuration and the Rihanna-Chris Brown … Read More
Dua Lipa just got her own Snapchat filter for IDGAF – here’s how to get it
DUA Lipa has got her very own Snapchat filter that features her hit song 'IDGAF'. The singer's "AR lens" is available on Snapchat in the UK today – and we've got the details on how to use it. British singer songwriter Dua Lipa has got her own Snapchat filter (left). …
10 Things to Know for Today
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Thamrin bombings case witness says he learned radicalism from Telegram app, news portal
Thamrin bombings case witness says he learned radicalism from Telegram app, news portal Police officers take cover behind a car while engaging in a gun battle with a group of terrorists on Jl. MH Thamrin in Central Jakarta on Jan. 14, 2016. (Antara/M Agung Rajasa) … Read More
Millions of YouTube product reviews may flout advertising rules
Use YouTube a lot and you will invariably stumble across affiliate marketing at some point. The term is used to describe a review or mention of a product where a link to buy that product is pasted in the video's description. The practice is lucrative for many YouTube stars, who …