It's safe to say that Facebook's treatment of its users' personal data is front and center, with the recent revelations about Cambridge Analytica. Many users are going as far as to stop using the social network altogether. But Mozilla has another option: It's created an add-on called Facebook Container for …

I recently wrote about downloading 14 years of my Facebook data, where I uncovered a large collection of personal information about my life that the company has held onto over the years. I fell down that rabbit hole on Friday, days after news broke that the data firm Cambridge Analytica …

Chris Wylie, the former Cambridge Analytica employee turned whistleblower whose revelations about Facebook data being misused for political campaigning has wiped billions off the share price of the company in recent days and led to the FTC opening a fresh investigation, has suggested the scale of … Read More

If they are not quick to react to negative reviews and activity on social media, they may find themselves struggling to stay ahead of a younger competitor with great customer service and their finger on the social media pulse. However, it would seem that brand loyalty is not entirely dead, …

Amid public concerns over Cambridge Analytica's use of Facebook data and a subsequent movement to encourage users to abandon Facebook, there is a renewed focus on how social media companies collect personal information and make it available to marketers. Pew Research Center has studied … Read More

Bitcoin (XBT) briefly fell below $8,000 because of concerns that top social media companies are no longer running ads tied to cryptocurrencies. Twitter … Initial coin offerings, or ICOs, allow companies to raise money, often by crowdfunding, through the sale of their own cryptocurrencies or digital tokens. Read More

Don Burgess, executive officer Media Council of Bermuda, said, “There is a misconception that what people post on social media is private and can't be used by the news media. Most people have not read the full terms of service from the various social media sites. “In addition, most people …

SBI Card, the country's second largest credit card issuer, will soon leverage new age technologies like Artificial Intelligence and chatbots to enrich customer experience for its nearly 5.9 million users, a top official said. “We are going to come out with major interventions on the technology front. We might … Read …

The software features Nokia's Customer Experience Index (CEI), which brings together information from more than 300 dimensions — including the network, devices, customer care, billing and other sources — to produce a customer-specific satisfaction score. Now, the CEI is powered by machine … Read More

As machine learning, bots and analytics capabilities mature, more software providers are ramping up the use of artificial intelligence (AI) in their products – including those for IT departments seeking better ways to handle large volumes of data, automate processes and improve end-user productivity. Read More