What Roseanne Barr won’t talk about in her return to social media
The outspoken star of ABC's revival of comedy hit Roseanne (Tuesdays, 8 ET/PT), announced her retirement from social media in December after getting into an online feud with people who responded harshly to tweets praising President Trump and criticizing his election foe, Hillary Clinton, and former … Read More
CIO100 2018 #15: Nikhil Ravishankar, Vector
This strategy, he explains, is based on best-practice principles of focusing on customer experience; design-led thinking; enabling new technologies; agile … New technology like cloud computing, robotics, artificial intelligence, advanced analytics, and machine learning are coming to the forefront of the … Read More
CIO100 2018 #31-100: Andrew Bates, Harmoney
The objective is to reduce the amount of data we ask the customer for, especially where we already know the answer, says Bates. This means we have … A project they recently kicked off was looking at how conversational chatbots can help the inbound customer service experience. Bates explains the … …
Intelligent conversations? Smart technology, CX and the difference between digital butlers and …
Marketing speaks with Dr Nicola Millard, head of customer insight and futures at BT Global Services about human-digital customer service, … The conversation surrounded the use of personal data in customer experience and business strategy, and touched on why AI isn't that intelligent, and the … Read More
UBank debuts Watson-based ‘RoboBrain’ for customer service staff
NAB subsidiary UBank has released details of 'RoboBrain', a new cognitive assistant based on IBM's Watson platform. The online-only bank said that RoboBrain was being used by its customer service team to rapidly respond to customer enquiries. UBank said the virtual assistant provides “one stop, … Read More
Health Ministry Launches Compassionate Care Programme
He explained that there are some specific areas that will be addressed by the programme, with improvement of customer service being the first component. “We have so far trained 73 frontline workers of the Victoria Jubilee and Kingston public hospitals in customer service delivery, because we … Read More
CIO100 2018 #31-100: Cameron McFie, Rhipe
Rhipe provides licensing, business development and knowledge services that support service providers, system integrators and software vendors accelerate the adoption of the cloud by end customers. Its solutions and services span intelligent billing and cloud provisioning, as well as … Read More
Roanuz Softwares: Cricket quiz? Ask this chatbot
With the world's most prestigious and cash-rich Twenty20 cricket tournament, Indian Premier League (IPL), round the corner, a Chennai-based sports intelligence and tech start-up called Roanuz Softwares has come up with an artificial intelligence-powered chatbot solution that is capable of answering … Read More
CIO100 2018 #31-100: Mikal Todd, solarcity New Zealand
CIOs urged to develop an appropriate pace for digital change · This chatbot's mission is to help Kiwis switch to solar power. “We place great value on our customers and as part of this, the executive team launched an initiative to re-invent customer care,” says Mikal Todd, CIO of solarcity. …
Intelligent conversations? Smart technology, CX and the difference between digital butlers and …
Marketing speaks with Dr Nicola Millard, head of customer insight and futures at BT Global Services about human-digital customer service, 'intelligent' tech, chatbots and satisfaction. This article originally appeared in The Experience Issue, our February/March print edition of Marketing magazine. Read More