It's inevitable that employees will be sharing on social media and in fact, many companies are now investing resources to encourage their workforce to get online. Yet, the concept of getting employees active on social media or “employee advocacy” is not new and has been a growing marketing strategy … Read …

SAN DIEGO– A host joining the Padres' flagship radio station this week generated outrage on social media Monday evening with a promotional tweet viewed by many as insensitive to suicide. Kevin Klein, set to begin a new show Thursday on 97.3 FM, sent out a tweet with a photo of …

With Facebook mired in a controversy over the misuse of the data of 50 million of its users by the company Cambridge Analytica, people have started thinking about alternatives to the social media giant. Sure, you can delete Facebook (though as Vox's Aja Romano reports, it's really hard), but what …

The Warehouse Group chief executive Nick Grayston says Kasbe's focus is transforming The Warehouse into an information driven-AI powered organisation that is managing analytics generated actions. “We do this … “Clean data is the key to being able to personalise customer experience.” With four … Read More

“It's part of a move toward agile working principles and enabling design thinking – which puts the customer experience at the heart of everything we do.” As part of this … Internally, we are using our AI technology in our HR applications such as chatbots and employee engagement surveys, he …

Taking this further, and also with the help of AI, organizations are hoping that they will be able to automate some standard customer interactions, providing a faster and more straightforward customer experience while saving time and resources. We've already seen the impact of natural language … Read More

I am a magnet when it comes to bad customer service experiences. It's uncanny how it finds me but I could fill a book with the stories. Being an expert, therefore, in the customer service arts, I am fully qualified to speak on the subject and cough up 250 words …

In a similar fashion, staff members use the Team Arrows portal to keep apprised of property promotional programs and other changes, learn about customer service and teamwork, as well as the history and culture of the Navajo people. Like customers, team members earn virtual currency for their … Read More

When you're just getting started, you'll probably find yourself too busy to handle all customer support on your own, but it may not be worth bringing on a full-time employee to handle it either. That's where Desk comes in. For an affordable monthly fee, you can get all-in-one customer service …

The chatbots formed their own opinions, which might pluck at the extended hairs on the back of your neck in fright, but the topics were nothing transformative. It might make you seek your phone for distraction, but it won't speed your exit to fetch a priest. Essentially what the above …