Proposed New Law Seeks To Make Changes To IRS
Improved customer service. The proposal would require the IRS to develop and submit to Congress "a comprehensive customer service strategy." I'm not sure how this is different from the requirements outlined in the Omnibus bill, but I suspect it makes Congress feel better to see it on paper. Again. Read …
Vanguard wrestles with new service problems
And Vanguard's employees are trained in an "all hands on deck" service mode when difficulties arise. "Vanguard may say that they are spending money on people and processes but they just can't seem to catch up to the service issues that continue to plague their operations," said Dan Wiener, editor …
London Hydro wins customer service prize
London Hydro was given an award Tuesday evening for an online portal that helps builders better track work being done by the utility. London Hydro received the customer excellence award at a gala thrown by the Electricity Distributors' Association in Toronto. “We are thrilled that by working … Read More
Techstars Alum SimbaPay Launches Pan-Africa Remittances AI Chatbot
SimbaPay, a London-based digital money transfer provider, announced last week it has launched an AI (Artificial Intelligence) powered chatbot service which now makes International Money Transfer (remittance) possible with only an SMS. According to SimbaPay, the new chatbot will also enable 24/7 … Read More
How AI Transforms the Real-time Customer Experience
The PointSource survey explored adoption and attitudes toward chatbots, which rely on AI to deliver responsiveness. A total of 34% indicate they prefer to deal with chatbots, versus 36% who still prefer human contact. Thirty-eight percent have no preference. At least 39% indicate they find chatbots a … Read More
Three Cool Talks at Think2018
Learn about the presentations Neil deGrasse Tyson, Michio Kaku and Tanmay Bakshi gave at IBM's Think2018 conference. From space to artificial intelligence to using chatbots as therapists, these talks dive into cutting edge ideas and technologies. Jonathan Strickland. Learn about the presentations … Read More
Facebook, Instagram and Snapchat ends friendships
In what ways, good or bad, have social media affected your life? That's the question we posed to students in grades 7-8 and 9-12 in Monmouth and Ocean counties in our monthly Student Voices essay and video competition. Just about everyone in middle school and high school is on social …
Hollywood flips the script on Snapchat and superhero flicks bow down to ‘Black Panther’
Hollywood's elite are pulling the plug on a social media powerhouse, a "DWTS" wedding more "Panther" history. (WPVI). WPVI. Tuesday, March 27, 2018 06:10PM. Hollywood's elite are pulling the plug on a social media powerhouse, two Dancing with the Stars favorites officially tie the knot, AND Black … Read More
Snapchat video shows college lacrosse team chanting n-word
Virginia Tech sent out apologies Tuesday after video circulated of its women's lacrosse team belting out n-word laced lyrics of a Chris Brown and Lil Dicky rap song. The racially explosive, 13-second video was recorded on the team bus and sent out via Snapchat, the New York Daily News reported. …
Jason Garrett: Focus on receivers about improvement, not referendum on Dez Bryant
Jason Garrett: Focus on receivers about improvement, not referendum on Dez Bryant | Fort Worth Star-Telegram · News · Sports · Obituaries · Classifieds · Alert · Light rain. 66°. Full Menu. Alert · Light rain. 66° · eEdition · Customer Service · Customer Service · Mobile & Apps · …