Short-seller targets Twitter because of potential backlash to its data business
Citron wrote in a blog post Tuesday that this year Twitter's data-licensing business will generate $400 million — although analysts polled by FactSet say $387 million — and that it represents the fastest-growing segment of the company's operations (which it is, according to FactSet). U.S. lawmakers … Read More
Commentary: Apple Actually Cares About Users’ Data. Facebook Could Learn a Lesson.
On Sunday, Facebook admitted that it captures extensive call and text history for Android phone users. The company's stock is plunging, its executive team is reeling, and its user engagement is falling. All of this could have been prevented if Facebook had a coherent and comprehensive data policy to … Read …
Mark Zuckerberg agrees to testify before Congress over data scandal
However, news of US congressional evidence paves the way for a major showdown for Zuckerberg, 33, who has come under increasing pressure from lawmakers and the general public to account for Facebook's business practices since the company acknowledged last September that it had sold … Read More
One in three Aussies may be impacted by latest Facebook data controversy
As many as one in three Australians may have had phone calls and text messages tracked by Facebook for years. The social behemoth confirmed it did log mobile phone calls and text history for users of Messenger on Facebook Lite on Android, however said users had to “expressly agree” to …
Parents get schooled on social media issues
He warned that social media postings do not go away and can be discovered by people looking to hire you or colleges you are seeking admission to. He noted Harvard University reversed it's decision to accept 10 incoming freshmen after review of their social media postings found racist and offensive … …
Social media users concerned about data privacy should know Facebook owns Instagram
For those who plan on deleting their Facebook account and have turned to Instagram because of data security reasons, think again: Facebook owns Instagram. After revelations that Cambridge Analytica collected data from more than 50 million Facebook users without their knowledge, many started … Read More
Is social media to thank for low teen pregnancy rates?
It is perhaps one of the great societal success stories of our time. Over the past 20 years, the teenage pregnancy rate in England and Wales has been more than halved. It is now at its lowest level since records began, in the 1960s. If that had been achieved in …
Back offices key to customer-focused banking, survey finds
The report found that three-quarters, 74%, of bank operations leaders said improving the customer experience is their top strategic priority. … An example would be using AI analysis of the customer to realize other businesses that look like this one didn't use much of their credit line, so the bank …
Versay CUE Analytics and CX Consulting Services Now Part of the Avaya AIConnect Ecosystem …
Chicago, IL – March 27, 2018 – Today Versay Solutions, LLC., a leader in conversational voice user experience design and application solution consulting, announced that it has been selected by Avaya to join the company's A.I.Connect initiative, and that its Contextual User Experience (CUE) Analytics … Read More
How AI Transforms the Real-time Customer Experience
A recent PointSource survey shows that AI makes people shop more, spend more, and spread the word about it their shopping experience to their friends. Artificial intelligence (AI) is becoming companies' best weapon to reach customers in real time, and increase their levels of engagement. A recent … Read More