Chris Barber describes The Grand Food Center, which he owns with partners Dan Klebba and Kevin Salus as “old school.” But it's the store's old school customer service that has kept the grocery, with locations in Glencoe and Winnetka, in business for 30 years. “We have customers for life,” Barber, …

(WOWT) — A CenturyLink customer is confused and frustrated with the billing process. The cable service is clear but Kim Stovie says the monthly bill has her seeing double. "I get two bills. One from Seattle and one from Phoenix Arizona,” she said. The bills have separate account numbers under …

If the user interacts with the bot via voice, then it requires a speech recognition engine. Machine learning has improved the ability of software to translate audio speech into text at a basic level, but a very basic chatbot can even simply use "dumb" voice transcription. That technology transcribes voice …

Chatbots are artificially intelligent brand ambassadors, customer representatives, and social butterflies. They can make a big impact on your growth and success in 2018 by simply being available to engage with your customers at the drop of a hat. Consumers want quick replies to their social comments … Read More

Snapchat, Inc. (SNAP) Lasky Mitchell filed a Form 4 disclosing a transaction in which they sold of 25,000 shares. Of this amount, no shares were directly held by the insider and 25,000 were indirectly held. Accenture plc (ACN) Ollagnier Jean-Marc filed a Form 4 disclosing 3 transactions in which they … …

WALLA WALLA, Washington — A group of Walla Walla University students are under investigation by school officials for a Snapchat sent just before spring break with a racial slur. The students are seen wearing charcoal face masks, with the caption 'Wakanda', the fictional land from Marvel movie Black … Read More

The fact that Snapchat is considering sharing some data with outsiders is interesting in general, but particularly interesting given the recent news about Facebook. There are a lot more questions than answers about the potential product. For example, what would connecting your Snapchat account to … Read More

WORCESTER – Four teenage bicyclists are facing charges after allegedly interfering with traffic on Grafton Street on Monday evening. At 6 p.m. the bicyclists were weaving in and out of traffic, riding in the middle of the street and causing significant traffic congestion, placing the safety of themselves and … Read …

The Horned Frogs (23-12), who play Indiana (21-14) in the WNIT semifinals at 6 p.m. Wednesday at Assembly Hall in Bloomington, Ind., have never played this late in a season. A win on Wednesday will put them in their first ever postseason championship game against either West Virginia or Virginia … …

Washington Gov. Jay Inslee on has sided with public-sector unions in a showdown with Republicans and anti-labor groups by approving a controversial bill that will alter the contracting structure of home health care workers. The News Tribune reports that Senate Bill 6199, which Inslee signed Tuesday, … Read More