Facebook said to postpone smart speaker reveal as data scandal continues
As public outrage over Facebook's data collection policies continues to swirl, the company has decided to delay the announcement of its upcoming smart speakers, according to a Bloomberg report. The devices were said to have been set for an unveiling at Facebook's F8 developer conference in May, … Read More
SocialMedia.Market Concludes Their Successful ICO as They Prepare to Launch Their Full …
SocialMedia.Market (SM.M), the first blockchain marketplace that connects social media influencers with advertisers, concluded its ICO on March 16 with an impressive 13,946 ETH worth of tokens sold (approximately USD $6.5 million). Just over 75% of the tokens were sold on Asian markets. The SMT … Read More
Social Media Trends To Capitalize and Put Into Practice
Social media is a powerful asset for any business. Leveraging current social media trends allows your brand or business the opportunity to boost online visibility, engage your target audience, and increase touch points that lead to conversions. Are you still on the fence about the power of social media? Read …
Who bit Beyoncé? Mystery takes over social media
Actor Tiffany Haddish's claim that she once witnessed another actor biting Beyoncé on the face has sparked a social media hunt for the alleged culprit. Haddish told GQ she once met Beyoncé at a party in Los Angeles in December last year. The party was also attended by the singer's …
AI Will Be Absolute Table Stakes For All By 2020
As customer experience becomes the dominant parameter for companies to compete on, several factors will play a key role in impacting it. The role of technology will be among the most important in that. Emerging or reasonably newer forms of tech such as virtual reality (VR), augmented reality (AR), … Read …
7EDGE Leverages Amazon Alexa’s AI Capabilities to Deliver Superior Customer Experiences for …
7EDGE recently built a solution around Alexa – Amazon's AI-powered virtual assistant – in retail stores to boast a highly personalized customer experience. The solution aims to solve the customers' shopping queries in a swift. It provides key details such as product features, prices, and exclusive offers; … Read More
AppNeta Partners With Fuze To Deliver Service Assurance To Enterprise Customers At Scale
"Our customers' environments and the number of third-party networks used to connect to our service adds complexities that impede on the end user experience. Through customer trials, we've seen that AppNeta helps our customers have access to actionable insights needed to understand the "if," … Read More
Leadership’s Essential Role in Customer Experience
One financial services client had become frustrated with the lack of CX success. Years of investing in improvements to customer care had yielded little impact to the organization's overall customer satisfaction scores. Although post-call transactional surveys validated that the customer care group had … Read More
Bay couple bring back customer service
WITHIN 16 months of starting real estate business Property Central, Andrew and Chai Sainsbury have outgrown their home office. Andrew and Chai assessed the business's growth over a 12-month period and decided to take the next step and open shop in Main St, Pialba. "A lot of the work we've … …
Alvin daycare workers post videos of baby covered in feces on Snapchat
Two Alvin daycare teachers are out of a job after posting Snapchat videos showing a baby covered in vomit and feces. (KTRK). KTRK. By Jessica Willey. Tuesday, March 27, 2018 10:02PM. ALVIN, Texas (KTRK) –. Instead of cleaning up a baby boy who had just been sick, two Alvin daycare …