Nokia has unveiled the latest version of its Cognitive Analytics for Customer Insight software, providing powerful new capabilities so service provider business, IT and engineering organisations can consistently deliver a Superior real-time and personalised customer experience. The software provides a … Read More

Another aspect of Oracle's aim to make work more human is to make work more enjoyable, primarily by improving the user or employee experience, bringing consumer-grade experience into the corporate environment. As part of the recent HCM upgrade, Oracle has simplified the homepage, which now … Read More

Digital-only Australian bank UBank has teamed up with IBM to create a "hyper-personalised" AI-powered cognitive assistant for customer service employees. Called RoboBrain, the assistant relies on IBM's Watson to create a one stop, one screen tool for searching information at UBank. Staffers talking to … Read More

“We're working with some of the best automotive education programs in the country to educate students on electric vehicle technology and our unique approach to customer service to prepare them for a career at Tesla,” the Palo Alto-based automaker said in a statement. “Students graduate with a full … Read More

Action Auto opened for business in 1995 to provide reliable and dependable auto repair service in the community. Since then the company has grown and expanded into offering Towing service to it's loyal customer base and others as a value added service. Owner, Kenny Kuehl is very customer service … Read …

Liability is typically not an issue when chatbots are used for customer support functions, like answering questions about when policies are up for renewal. But when it comes to the sales process, the waters become muddier. Who is liable if a chatbot provides a customer with the wrong information? Read …

Global travel management company FCM Travel Solutions has announced that it is enhancing its AI 'pocket travel assistant' application Sam with extra features for use by travel managers. This is in response to client demand for greater visibility of their travellers in-trip and dovetails with the global travel … Read More

MarketResearch.biz published a recent industry research report that spotlight on Social Networking and provides detailed market analysis and future anticipation of Global Social Networking market. Social Networking Market research report supply a thorough study of past, present and future look of … Read More

This Instagram artist uses Post-it notes for much more than note-taking. Share on Facebook. Share on Twitter. Ray White 1 hour ago. Artist Gangster Doodles uses everyday Post-it notes to create pop culture illustrations. Next UpShows … Read More

“And with 500 million people using Instagram each day, the market potential for retailers to capitalise on this move is huge. “By working with Instagram, retailers will be able to reach the largest possible audience, who can purchase an item in a matter of seconds due to advancements in simplified … …